AS ticket - DL flight "Upgrade Not Available At This Time"
May 19, 2014, 10:46 am
#1
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AS ticket - DL flight "Upgrade Not Available At This Time"
I have an AS ticket that starts with one DL segment and then two AS segments. I've upgraded the AS segments with an MVPG guest upgrade: http://www.flyertalk.com/forum/alask...t-upgrade.html
On DL.dumb, the DL flight shows "Upgrade Not Available At This Time" when viewing the reservation. Am I actually on the upgrade list? I know it doesn't matter until the day of departure, but I won't be able to get to the airport until about an hour before the flight and I think there's a reasonable chance on RSW-MSP. If I am not on the list, will a DL agent at the ticket counter be able to add and place me appropriately (at the bottom
)?
On DL.dumb, the DL flight shows "Upgrade Not Available At This Time" when viewing the reservation. Am I actually on the upgrade list? I know it doesn't matter until the day of departure, but I won't be able to get to the airport until about an hour before the flight and I think there's a reasonable chance on RSW-MSP. If I am not on the list, will a DL agent at the ticket counter be able to add and place me appropriately (at the bottom
)?
May 19, 2014, 2:08 pm
#2
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I'd contact DLAssist on twitter or call DL - you want Upgrade Requested to appear on the DL page.
I'd contact DLAssist on twitter or call DL - you want Upgrade Requested to appear on the DL page.
May 19, 2014, 7:25 pm
#5
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I've got a reservation for June that I made with a voucher right before the benefits reduction. All 4 segments seem to flop back and forth between "Upgrade Eligible" and "Upgrade not available at this time." I'm curious what you find out- there is virtually no way I'll catch any of the upgrades so I haven't bothered to look into it.
By the way, then you click on "Upgrade not available at this time"
you get the following message:
"There are a few reasons why you may see an 'upgrade not available' message in MyTrips.
1) You have recently completed a booking, and your ticket has not yet been issued.
2) It is less than three hours from departure.
3)It is more than three hours from departure, but there are no upgrade seats available on your flight."
By the way, then you click on "Upgrade not available at this time"
you get the following message:"There are a few reasons why you may see an 'upgrade not available' message in MyTrips.
1) You have recently completed a booking, and your ticket has not yet been issued.
2) It is less than three hours from departure.
3)It is more than three hours from departure, but there are no upgrade seats available on your flight."
May 19, 2014, 7:27 pm
#6
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By the way, then you click on "Upgrade not available at this time" you get the following message:
"There are a few reasons why you may see an 'upgrade not available' message in MyTrips.
1) You have recently completed a booking, and your ticket has not yet been issued.
2) It is less than three hours from departure.
3)It is more than three hours from departure, but there are no upgrade seats available on your flight."
you get the following message:"There are a few reasons why you may see an 'upgrade not available' message in MyTrips.
1) You have recently completed a booking, and your ticket has not yet been issued.
2) It is less than three hours from departure.
3)It is more than three hours from departure, but there are no upgrade seats available on your flight."
May 19, 2014, 8:46 pm
#7
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May 19, 2014, 10:25 pm
#8
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This doesn't sit well. Methinks it's the end of upgrades and the end of the partnership. Call me a naysayer but I wouldn't be suprised if it all comes to an end June 1st or Jan 1st at the latest.
May 19, 2014, 10:54 pm
#9
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I also got this message on my recent FLL-ATL-LAS DL itinerary. The funny thing was only the FLL-ATL segment was showing this message. The other segment was fine. I called DL reservations (not fun) and the agent told me I had declined an upgrade and that's why the system was displaying that. This was not true, but I wasn't gonna argue with her about it. She had to speak with a supervisor to have it fixed. I guess it's just some type of bug.
May 20, 2014, 12:58 am
#10
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I also got this message on my recent FLL-ATL-LAS DL itinerary. The funny thing was only the FLL-ATL segment was showing this message. The other segment was fine. I called DL reservations (not fun) and the agent told me I had declined an upgrade and that's why the system was displaying that. This was not true, but I wasn't gonna argue with her about it. She had to speak with a supervisor to have it fixed. I guess it's just some type of bug.
May 20, 2014, 9:14 am
#11
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anyways thanks all for the advice in this thread. i'll tweet or call DL later and report back in this thread what i learn about why this flight is showing this message.
May 20, 2014, 2:12 pm
#12
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It happens to Delta Elites as well on DL so doubt its anything other than a glitch
May 25, 2014, 1:47 pm
#13
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Twitter team was useless for this. They told me to contact AS. Right, like AS can add me to the upgrade waitlist for a DL operated flight.
Before I try to call DL, is there any magic words I can say to get them to switch this from "Upgrade not available at this time" to "Medallion upgrade requested"?
edit to add:
I spoke to DL about this and was actually transferred to the Medallion desk. They told me it didn't have to do with my "declining" the upgrade waitlist and that an agent would have to add me to the WL at the airport as they could not see an easy fix. Sort of strange.
Before I try to call DL, is there any magic words I can say to get them to switch this from "Upgrade not available at this time" to "Medallion upgrade requested"?
edit to add:
I spoke to DL about this and was actually transferred to the Medallion desk. They told me it didn't have to do with my "declining" the upgrade waitlist and that an agent would have to add me to the WL at the airport as they could not see an easy fix. Sort of strange.
Last edited by PV_Premier; May 25, 2014 at 6:06 pm Reason: updating...
May 25, 2014, 10:02 pm
#14
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Sounds like a load of...
Originally Posted by PV_Premier
Twitter team was useless for this. They told me to contact AS. Right, like AS can add me to the upgrade waitlist for a DL operated flight.
Before I try to call DL, is there any magic words I can say to get them to switch this from "Upgrade not available at this time" to "Medallion upgrade requested"?
edit to add:
I spoke to DL about this and was actually transferred to the Medallion desk. They told me it didn't have to do with my "declining" the upgrade waitlist and that an agent would have to add me to the WL at the airport as they could not see an easy fix. Sort of strange.
Before I try to call DL, is there any magic words I can say to get them to switch this from "Upgrade not available at this time" to "Medallion upgrade requested"?
edit to add:
I spoke to DL about this and was actually transferred to the Medallion desk. They told me it didn't have to do with my "declining" the upgrade waitlist and that an agent would have to add me to the WL at the airport as they could not see an easy fix. Sort of strange.
May 26, 2014, 8:52 am
#15
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Who knows. The plane is pretty full in coach so I'll see how things look at the plat and god upgrade windows then call again or try to go to the airport early. I have limited patience for this type of crap and I deal with it enough at UA to not want to also take it from DL.