Delayed guaranteed airfare credit?

Old Dec 2, 10, 9:11 pm
  #1  
Original Poster
 
Join Date: Aug 2010
Location: YVR
Programs: Avios, NOT Aeroplan, Starwood, HH,
Posts: 168
Delayed guaranteed airfare credit?

Has anyone else experienced a delay getting this deposited in My Wallet? It has been 4 days now for one of my itineraries. I know it says it can take up to 7 days, but usually it is immediate for me.

I'm wondering if I messed up because this itinerary was booked through spouse's FF account (he had companion ticket to use) and I asked to have credit put in MY "wallet" as I'd have more opportunity to use funds.
mplflyer is offline  
Old Dec 2, 10, 10:21 pm
  #2  
Moderator, Alaska Airlines & FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR (ex-75K, GLD, 1K, and S+), Choice Diamond, HZ PC, Costco Exec, NPS Passport
Posts: 22,896
Originally Posted by mplflyer View Post
Has anyone else experienced a delay getting this deposited in My Wallet? It has been 4 days now for one of my itineraries. I know it says it can take up to 7 days, but usually it is immediate for me.

I'm wondering if I messed up because this itinerary was booked through spouse's FF account (he had companion ticket to use) and I asked to have credit put in MY "wallet" as I'd have more opportunity to use funds.
I've heard of some delays with occasional deposits. I would not be concerned yet.
jackal is offline  
Old Dec 2, 10, 11:19 pm
  #3  
 
Join Date: Nov 2007
Location: SEA, SoCal
Programs: AS 75K, DL Plat, AA, WN, Hertz, HHonors, Marriott
Posts: 1,305
Mine typically go through instantly, but occasionally it takes a few days. Who knows why?
hgdf is offline  
Old Dec 7, 10, 9:09 pm
  #4  
Original Poster
 
Join Date: Aug 2010
Location: YVR
Programs: Avios, NOT Aeroplan, Starwood, HH,
Posts: 168
Still nothing. I wonder if I should call Customer Care or Reservations?
mplflyer is offline  
Old Dec 8, 10, 12:39 pm
  #5  
Moderator, Alaska Airlines & FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR (ex-75K, GLD, 1K, and S+), Choice Diamond, HZ PC, Costco Exec, NPS Passport
Posts: 22,896
Originally Posted by mplflyer View Post
Still nothing. I wonder if I should call Customer Care or Reservations?
At this point, yes, I would probably call Customer Care.
jackal is offline  

Thread Tools
Search this Thread