Alaska Delayed/Canceled Compensation
Jul 24, 2017 | 5:49 pm
#1
Original Poster
Join Date: Mar 2016
Location: OR,ID, NV
Programs: AS 75K, DL PM
Posts: 282
Alaska Delayed/Canceled Compensation
7/22
PDX>BOI AS2401 Cancelled
10hrs Overnight
$250 with $12 meal voucher and hotel room
6/30
PDX>SLC AS2311 Delayed
8hrs
$125 Called for more and received 2500miles.
PDX>BOI AS2401 Cancelled
10hrs Overnight
$250 with $12 meal voucher and hotel room
6/30
PDX>SLC AS2311 Delayed
8hrs
$125 Called for more and received 2500miles.
Last edited by Idaho Territory; Jul 24, 2017 at 9:15 pm Reason: Formatting
Jul 24, 2017 | 9:10 pm
#4
Original Poster
Join Date: Mar 2016
Location: OR,ID, NV
Programs: AS 75K, DL PM
Posts: 282
Fixed. Thank you.
It was in my book. I didn't have to find a place to sleep and a few bucks for some food improved my outlook on life significantly. If there wasn't a room then I would either drive back to Salem for the night or find some place on the floor to sleep.
It was in my book. I didn't have to find a place to sleep and a few bucks for some food improved my outlook on life significantly. If there wasn't a room then I would either drive back to Salem for the night or find some place on the floor to sleep.
Jul 24, 2017 | 9:59 pm
#5
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,430
7/12
LAS-SEA #471
11:55am scheduled Departure, actual departure around 10:30pm
Was able to get on #653 standby leaving at 3:41pm
No compensation received. Emailed AS and will update.
$100 voucher received. More than happy with it.
LAS-SEA #471
11:55am scheduled Departure, actual departure around 10:30pm
Was able to get on #653 standby leaving at 3:41pm
No compensation received. Emailed AS and will update.
$100 voucher received. More than happy with it.
Last edited by tatterdema; Aug 10, 2017 at 2:42 am
Aug 1, 2017 | 4:01 pm
#6
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Plt, HH Dia, Nexus, Pilot FlyingJ Preferred, CFA1 Red
Posts: 5,337
Do VDB offers go here too?
PDX-GEG today 8/1, didn't get the flight number. GA started offer at $300 for VDB with promise of a seat arriving around 9pm so about 5-6 hour delay.
PDX-GEG today 8/1, didn't get the flight number. GA started offer at $300 for VDB with promise of a seat arriving around 9pm so about 5-6 hour delay.
Aug 3, 2017 | 3:08 pm
#7
Join Date: Sep 2004
Location: PDX
Programs: AS Atmos Gold/OW Sapphire
Posts: 1,544
8/2
AS 2364 YVR - PDX
Flight cancelled, resulting in an arrival into PDX fourteen hours later (as YVR - SEA - PDX)
$250 per passenger
In addition, a hotel room and food vouchers were offered but I turned it down as I preemptively booked a place and we already had dinner plans that didn't involve dining at the hotel or airport. Upon hearing this, the kind agent asked for my email and told me that they'd deposit some miles in my account.
AS 2364 YVR - PDX
Flight cancelled, resulting in an arrival into PDX fourteen hours later (as YVR - SEA - PDX)
$250 per passenger
In addition, a hotel room and food vouchers were offered but I turned it down as I preemptively booked a place and we already had dinner plans that didn't involve dining at the hotel or airport. Upon hearing this, the kind agent asked for my email and told me that they'd deposit some miles in my account.
Aug 26, 2017 | 8:25 pm
#8
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Plt, HH Dia, Nexus, Pilot FlyingJ Preferred, CFA1 Red
Posts: 5,337
8/1
AS2571 EUG-PDX cancellation
3+ hour late arrival
$100 discount code, no proactive contact from AS, customer service response took 11 days.
Kind of puzzled as to how AS determines compensation. Is it up to each individual customer service agent? Last year for two different two hour delays, received $125 & $200.
AS2571 EUG-PDX cancellation
3+ hour late arrival
$100 discount code, no proactive contact from AS, customer service response took 11 days.
Kind of puzzled as to how AS determines compensation. Is it up to each individual customer service agent? Last year for two different two hour delays, received $125 & $200.
Aug 27, 2017 | 8:48 pm
#10
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, Hertz PC, Marriott Lifetime Plat, CO, 7H, BA, 8E
Posts: 44,209
Nov 8, 2017 | 6:05 pm
#14
Join Date: Jan 2009
Location: SEA
Programs: AS MVPG, Bonvoy Titanium, NEXUS
Posts: 177
Date: 11/3 and 11/5
Route and Flight Number:2348 SEA-MSO, 2425 MSO-SEA
Number of hours between originally scheduled arrival and actual arrival 5 hour delay outbound, 2 hour delay return
Compensation received: $250 Discount code, requested via Twitter DM
Route and Flight Number:2348 SEA-MSO, 2425 MSO-SEA
Number of hours between originally scheduled arrival and actual arrival 5 hour delay outbound, 2 hour delay return
Compensation received: $250 Discount code, requested via Twitter DM
Dec 13, 2017 | 10:09 pm
#15
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,505
Not a delay/cancellation, but seemed like maybe the best place to put this:
I flew a VX non-stop today. 6-7 hours after arrival, received an email:
I didn't try any Inflight Entertainment, but I definitely used the Gogo wifi with no trouble whatsoever, and I certainly did not make any complaint. It's a legit email (SPF and DMARC pass 
), and a valid discount code based on a test flight search.
I might wonder if maybe someone else complained in flight and they got the seat number wrong -- I did switch from 2A to 2D at OLCI, but would be pretty astonished if that was the root cause. Also pretty sure I saw 2A and others in row 1 using the in-flight entertainment.
I won't look a gift horse in the mouth, I guess, but kinda bizarre.
I flew a VX non-stop today. 6-7 hours after arrival, received an email:
Reference#: xxxxxxx
We're sorry the Inflight Internet or Inflight Entertainment was not available during your flight on 12/13/2017. To make it up to you, we've included a [$25] Discount Code. [...]"
We're sorry the Inflight Internet or Inflight Entertainment was not available during your flight on 12/13/2017. To make it up to you, we've included a [$25] Discount Code. [...]"
I didn't try any Inflight Entertainment, but I definitely used the Gogo wifi with no trouble whatsoever, and I certainly did not make any complaint. It's a legit email (SPF and DMARC pass ), and a valid discount code based on a test flight search.I might wonder if maybe someone else complained in flight and they got the seat number wrong -- I did switch from 2A to 2D at OLCI, but would be pretty astonished if that was the root cause. Also pretty sure I saw 2A and others in row 1 using the in-flight entertainment.
I won't look a gift horse in the mouth, I guess, but kinda bizarre.