Not a delay/cancellation, but seemed like maybe the best place to put this:
I flew a VX non-stop today. 6-7 hours after arrival, received an email:
Reference#: xxxxxxx
We're sorry the Inflight Internet or Inflight Entertainment was not available during your flight on 12/13/2017. To make it up to you, we've included a [$25] Discount Code. [...]"
I didn't try any Inflight Entertainment, but I definitely used the Gogo wifi with no trouble whatsoever, and I certainly did not make any complaint. It's a legit email (SPF and DMARC pass
), and a valid discount code based on a test flight search.
I might wonder if maybe someone else complained in flight and they got the seat number wrong -- I did switch from 2A to 2D at OLCI, but would be pretty astonished if that was the root cause. Also pretty sure I saw 2A and others in row 1 using the in-flight entertainment.
I won't look a gift horse in the mouth, I guess, but kinda bizarre.