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I've seen this a few times. It's something like T110 to my departure as a 100K. At least 7 U class have been available, but it seems the upgrade processor hasn't run at all yet. Normally it runs somewhere between 0 and 2 hours past the upgrade window time when U is available. I was upgraded on my later connection at about T120.
Is this something new or that I should worry about? Changes in how U space works? Last time I called about the processor they said that it does its thing and they can't do anything with it. |
Originally Posted by alphaeagle
(Post 36191144)
I've seen this a few times. It's something like T110 to my departure as a 100K. At least 7 U class have been available, but it seems the upgrade processor hasn't run at all yet. Normally it runs somewhere between 0 and 2 hours past the upgrade window time when I is available. I was upgraded on my later connection at about T120.
Is this something new or that I should worry about? Changes in how U space works? Last time I called about the processor they said that it does its thing and they can't do anything with it. Assuming U is open and the system has not run.. If you are on a GGU-eligible fare and outside of T-24, you could report the failure to AS CC, and then have AS Res remove you from the waitlist and apply a GGU, and then finally contact AS CC post trip to request the GGU be reissued due to the failure. If you are on any fare and inside of T-24, you can try using the yet-to-be unpatched exploit of checking in via the website which usually offers an immediate upgrade into FC. If you have elite status, it is complimentary; if you have no elite status it will offer a paid upgrade. |
AS396 IAD-SEA Sat 27 Apr
does the professor automagically assign seats?
not sure that this is a “glitch” … but I’m not complaining about the outcome:
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Originally Posted by jrl767
(Post 36191241)
so — did the person who was top of the list not have a seat preference in their profile? or is there another unpublished prioritization factor? No clue what is the factor in it choosing to assign a seat or not though, seems very random to me. |
Originally Posted by jrl767
(Post 36191241)
does the professor automagically assign seats?
not sure that this is a “glitch” … but I’m not complaining about the outcome:
The AS app isn't the most resilient with pulling or pushing updates, so try manually refreshing the app next time, or checking the website. |
Originally Posted by alphaeagle
(Post 36191144)
I've seen this a few times. It's something like T110 to my departure as a 100K. At least 7 U class have been available, but it seems the upgrade processor hasn't run at all yet. Normally it runs somewhere between 0 and 2 hours past the upgrade window time when U is available. I was upgraded on my later connection at about T120.
Is this something new or that I should worry about? Changes in how U space works? Last time I called about the processor they said that it does its thing and they can't do anything with it. Also noticed I'm not getting upgrade emails anymore, but that's not a big issue for me as I'm already checking manually more frequently than I'd care to admit :p. |
Originally Posted by secretalcoholic
(Post 36178230)
correct, was above these two pax at gate and on app before. The two pax were upgraded to premium class first, then subsequently first class after the original ticket holders no showed
An update to this — checked with Alaska and they replied me today saying it’s a system error and they upgraded 75k over 100k first. So our suspicions were right. Given that they were upgraded while they were already on the plane I suspect less of a system error but more of an agent not processing it correctly. Gave me some discount code for future flights. Wasn’t expecting anything, was just curious how the system worked. |
Originally Posted by secretalcoholic
(Post 36199712)
An update to this — checked with Alaska and they replied me today saying it’s a system error and they upgraded 75k over 100k first. So our suspicions were right. Given that they were upgraded while they were already on the plane I suspect less of a system error but more of an agent not processing it correctly.
Gave me some discount code for future flights. Wasn’t expecting anything, was just curious how the system worked. |
Originally Posted by anteater
(Post 36199844)
Glad to hear of a positive resolution.. and yes that would be a gate agent error. 🤙🏻🥃
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Originally Posted by secretalcoholic
(Post 36200330)
funny thing is I’m on a YVR-SEA and I think the same issue happened 😂
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Originally Posted by anteater
(Post 36200344)
If boarding hasn’t started, try speaking with the GA?
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Originally Posted by anteater
(Post 36200344)
If boarding hasn’t started, try speaking with the GA?
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If I'm an on an award ticket but the underlying fare class is N, does the upgrade processor distinguish between revenue fare class vs award fare class (in this case N)?
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Originally Posted by PDXPremier
(Post 36232985)
If I'm an on an award ticket but the underlying fare class is N, does the upgrade processor distinguish between revenue fare class vs award fare class (in this case N)?
AS revamped the fare buckets in 2021 (IIRC) and since that time award tickets book into the same fare buckets as revenue tickets. The UG WL metrics are solely: elite status, fare class, MM status, and time of booking. 🤙🏻🥃 |
Originally Posted by anteater
(Post 36233024)
Nope.
AS revamped the fare buckets in 2021 (IIRC) and since that time award tickets book into the same fare buckets as revenue tickets. The UG WL metrics are solely: elite status, fare class, MM status, and time of booking. 🤙🏻🥃 |
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