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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Alaska Airlines | Atmos Rewards (https://www.flyertalk.com/forum/alaska-airlines-atmos-rewards-442/)
-   -   Upgrade Processor Glitches (https://www.flyertalk.com/forum/alaska-airlines-atmos-rewards/1818927-upgrade-processor-glitches.html)

imaflyertalkuserwow May 6, 2026 3:45 pm
Originally Posted by Intl359Widget (Post 37739981)
I would do an Alaska Listens and follow up with Customer Care to report the discrepancy since that is a long flight (10 hours).
I submitted an Alaska Listens complaint. I expect a boilerplate response in 4-8 weeks. Will update if there’s anything more than that

Intl359Widget May 6, 2026 4:16 pm
Originally Posted by imaflyertalkuserwow (Post 37740258)
I submitted an Alaska Listens complaint. I expect a boilerplate response in 4-8 weeks. Will update if there’s anything more than that
I would also prompt Customer Care over the phone as well. They don't always review Alaska Listens complaints in my experience.

vistaril May 6, 2026 6:15 pm
Same thing happened to me last week. I was #1 on the upgrade list but T-60 my name was gone on the upgrade list. People way below me got upgraded meanwhile my name wasn't even there. Agent gave me 4,000 miles, for a flight from SEA to EWR. It's not a lot but better than nothing.

thegingerman May 6, 2026 6:38 pm
Originally Posted by imaflyertalkuserwow (Post 37739435)
Was #1 on the 2026.05.06 JFK-HNL list from T-24. Around 30min before boarding; I disappeared completely from the list along with some others. The new #1 got 3G and I kept my Y+ seat. The gate agent didn’t understand my question about why I had disappeared from the list and didn’t care.
You got non-reved


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