How to track Priority pass usage?
Sep 2, 2019, 1:34 pm
#1
Original Poster
Join Date: Sep 2019
Posts: 1
How to track Priority pass usage?
Hi,
This is my first post here, hope to get an answer to my query as both Priority pass and Banks are not helping.
I get 6 complimentary international lounge access annualy through Priority pass program provided by my credit card company.
I can avail only 2 free lounge access in a quarter. Now, I am not able to get details of how many times I have already used by priority pass in a quarter, this is to avoid paid visits. When I call Priority pass they are saying ask you bank, and when I ask bank they say check with Priority pass. Even the Priority pass does not help.
It will be great in case anyone of you know a way to track the priority pass usage
Br,
Sunay
This is my first post here, hope to get an answer to my query as both Priority pass and Banks are not helping.
I get 6 complimentary international lounge access annualy through Priority pass program provided by my credit card company.
I can avail only 2 free lounge access in a quarter. Now, I am not able to get details of how many times I have already used by priority pass in a quarter, this is to avoid paid visits. When I call Priority pass they are saying ask you bank, and when I ask bank they say check with Priority pass. Even the Priority pass does not help.
It will be great in case anyone of you know a way to track the priority pass usage
Br,
Sunay
Sep 3, 2019, 3:16 am
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
which bank is this????
when the membership is provided by the bank then priority pass will not have access to as much information about your account as compared to getting the membership directly from them....i would suggest pushing your bank a little more to get the information....
when the membership is provided by the bank then priority pass will not have access to as much information about your account as compared to getting the membership directly from them....i would suggest pushing your bank a little more to get the information....
Sep 3, 2019, 5:13 am
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
You can login to your PP account and see all the usage information here: https://www.prioritypass.com/en/login
Sep 3, 2019, 6:02 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
You can login to your PP account and see all the usage information here: https://www.prioritypass.com/en/login
Sep 3, 2019, 6:28 am
#5
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Once upon a time when I still had restrictions on my PP I used to track usuage via the site. Nowadays mine has unlimited free use, so I don't (have to) bother anymore...
Sep 3, 2019, 6:35 am
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
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Sep 3, 2019, 6:47 am
#7
Join Date: Jan 2015
Posts: 2,918
Hi,
This is my first post here, hope to get an answer to my query as both Priority pass and Banks are not helping.
I get 6 complimentary international lounge access annualy through Priority pass program provided by my credit card company.
I can avail only 2 free lounge access in a quarter. Now, I am not able to get details of how many times I have already used by priority pass in a quarter, this is to avoid paid visits. When I call Priority pass they are saying ask you bank, and when I ask bank they say check with Priority pass. Even the Priority pass does not help.
It will be great in case anyone of you know a way to track the priority pass usage
Br,
Sunay
This is my first post here, hope to get an answer to my query as both Priority pass and Banks are not helping.
I get 6 complimentary international lounge access annualy through Priority pass program provided by my credit card company.
I can avail only 2 free lounge access in a quarter. Now, I am not able to get details of how many times I have already used by priority pass in a quarter, this is to avoid paid visits. When I call Priority pass they are saying ask you bank, and when I ask bank they say check with Priority pass. Even the Priority pass does not help.
It will be great in case anyone of you know a way to track the priority pass usage
Br,
Sunay
Sep 3, 2019, 6:55 am
#8
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Look for a section called My Visits. If the section does not exist, the information is not available for your account type.
https://www.prioritypass.com/en/member-support/faq
Depending on the Priority Pass program you belong to, then it may be possible to print a receipt. Please log in to your web account where you can view and download receipts directly from the My Visits section. This service is currently only available on the Priority Pass website. Your receipt will show all charged visits, including any guest visits. A record of visits that have not been charged to your card is also visible on the My Visits page; this will show the number of visits against a charge of zero. Please note that receipts for visits that have a ‘declined’ or ‘pending payment’ status will not be available until the payment has been received and processed. If you do not see these options in your online account, then unfortunately we cannot provide this service for you at this time and our Membership Services team will be unable to help. If you still require a receipt, please contact the card issuer that gave you Priority Pass membership for assistance.
Sep 3, 2019, 7:33 am
#9
FlyerTalk Evangelist
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that's the point i was trying to make....i don't think priority pass displays this information for those account holders who get membership via their credit cards....that's why the op won't be able to get this info from priority pass....
Sep 3, 2019, 10:25 am
#11
Join Date: Mar 2017
Posts: 556
You can login to your PP account and see all the usage information here: https://www.prioritypass.com/en/login
I have PP from my CSR, and I can view my PP usage information on my chase.com portal.
Sep 3, 2019, 10:28 am
#12
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Sep 3, 2019, 12:21 pm
#13
Join Date: Apr 2019
Posts: 16
I can view all my visits and I have my PP via Amex Platinum
Sep 3, 2019, 12:27 pm
#14
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
interesting....i've had 3 priority pass accounts in the past with various credit cards (including through amex platinum) & now have one through my citibank card....i also know a bunch of people who have pp memberships via credit cards as well....none of us have been able to view the details online for quite a few years now....
Sep 3, 2019, 1:25 pm
#15
Join Date: Apr 2019
Posts: 16
interesting....i've had 3 priority pass accounts in the past with various credit cards (including through amex platinum) & now have one through my citibank card....i also know a bunch of people who have pp memberships via credit cards as well....none of us have been able to view the details online for quite a few years now....
Moreover, out of interest I have just logged into the wifes PP account (courtesy of a supplementary card on my Amex Plat account) and I can see all her visits as well!
** UK card by the way...