Non Airport Lounges To Be Removed From Priority Pass [PP issued to Amex cardholders]
Jul 11, 2019, 8:14 pm
#1
Original Poster
Join Date: Jun 2008
Posts: 834
Non Airport Lounges To Be Removed From Priority Pass [PP issued to Amex cardholders]
I just received an email as of 1August 2019, non lounge airport experiences will be removed from Priority Pass. Non-lounge airport experiences are not traditional airport lounges. These experiences include but are not limited to restaurants, bars and cafes that provide a credit toward your food and beverage bill.
Here is link in email.
https://www.prioritypass.com/en/programchange
Here is link in email.
https://www.prioritypass.com/en/programchange
Jul 11, 2019, 9:13 pm
#3
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,512
"Effective August 1 the Priority Pass Membership benefit offered on American Express Platinum and Centurion Cards and Hilton Ascend, Hilton Aspire, and Marriott Bonvoy Brilliant™ Cards will no longer include complimentary access to non-lounge airport experiences."
Jul 11, 2019, 9:24 pm
#4
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,078
We’ve discussed this quite a bit in an Amex forum thread. It looks like the PP card issued via Chase Sapphire Reserve will still work for the restaurant credits. I sense a mess ahead, with lots of angry Amex cardholders surprised to see they get no PP credit.
Jul 11, 2019, 10:30 pm
#5
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,512
How does the average cashier or bartender determine which bank sponsored the PP membership? QR codes are easily screencapped and stored. A period of commotion and turndowns would not be surprising.
Jul 12, 2019, 3:27 am
#6
Join Date: Jun 2012
Posts: 3,383
Guest: enters restaurant, "I'm using priority pass"
Host: is this via amex? We do not accept pp via amex. (Or a sign on table saying this,or tries to swipe PP card and card declined )
Guest: oh really? Exits
Bad:
Guest: enters restaurant, sits down and order, eats food
Guest: pays with PP card
Host/server: swipes PP, card declined
Guest: forced to pay with cash/cc, tips badly
Host/server: wishes they were in the good scenario
Jul 12, 2019, 7:19 am
#7
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,512
Good scenario:
Guest: enters restaurant, "I'm using priority pass"
Host: is this via amex? We do not accept pp via amex. (Or a sign on table saying this,or tries to swipe PP card and card declined )
Guest: oh really? Exits
Bad:
Guest: enters restaurant, sits down and order, eats food
Guest: pays with PP card
Host/server: swipes PP, card declined
Guest: forced to pay with cash/cc, tips badly
Host/server: wishes they were in the good scenario
Guest: enters restaurant, "I'm using priority pass"
Host: is this via amex? We do not accept pp via amex. (Or a sign on table saying this,or tries to swipe PP card and card declined )
Guest: oh really? Exits
Bad:
Guest: enters restaurant, sits down and order, eats food
Guest: pays with PP card
Host/server: swipes PP, card declined
Guest: forced to pay with cash/cc, tips badly
Host/server: wishes they were in the good scenario
Guest: enters restaurant, sits down and orders, eats food
Guest: pays with PP card
Host/server: we don't accept PP after August 1
Guest: but this is a Chase Sapphire Reserve card
Host/server: we don't have a confirmed update/fix and can't honor any PP card
I doubt there's room - much less any incentive - to post "We do not accept pp via amex" on their tables.
Jul 12, 2019, 7:41 am
#8
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
This discussion has been running since late May:
https://www.flyertalk.com/forum/amer...st-2019-a.html
A well managed restaurant will process the Priority Pass credentials before sending the order to the kitchen. The others will become frustrated and leave the program.
https://www.flyertalk.com/forum/amer...st-2019-a.html
Originally Posted by Priority Pass FAQ
What will happen if I visit a location that has been removed from my Priority Pass program?
The location staff will advise you that your Priority Pass membership card has been declined. If you have ordered and consumed food or drink, you will need to pay for it directly onsite. Please confirm the location is available to you before ordering by logging in to your online Priority Pass account and using the Lounge and more search facility.
The location staff will advise you that your Priority Pass membership card has been declined. If you have ordered and consumed food or drink, you will need to pay for it directly onsite. Please confirm the location is available to you before ordering by logging in to your online Priority Pass account and using the Lounge and more search facility.
Jul 13, 2019, 1:52 am
#9
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 484
It has been a bit since I read the rules, but I am 90% sure PP requires you show restaurants your card for them to run it for validity before you sit down. If people follow that practice, you should avoid any unexpected surprises.
Jul 13, 2019, 11:14 pm
#11
Join Date: Dec 2009
Programs: SPG Plat
Posts: 459
Jul 14, 2019, 12:25 am
#12
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,518
Jul 14, 2019, 8:13 am
#13
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
American Express shows your Priority Pass membership number in your online account.
- Login to americanexpress.com
- Choose the card which includes Priority Pass
- Click: More > Benefits > The American Express Global Lounge Collection
- Read: Enrolled in Priority Pass™ Select Membership Number: 142nnnnnnn