JustFly refund?
Jun 30, 2016 | 1:06 pm
#1
Original Poster
Join Date: Jan 2014
Posts: 111
JustFly refund?
Hey guys,
I booked a JustFly ticket for €105, of which the flight price itself is €17.
Kerosine & Security: €29
Air traffic tax: €18
Other taxes: €50
Service fee: €7
Seating: €5
If I cancel the ticket, will I get a partial refund, thus only losing the €17? I am unable to reach anyone on the service hotline and the website does not seem to shed too much light on this issue.
I booked a JustFly ticket for €105, of which the flight price itself is €17.
Kerosine & Security: €29
Air traffic tax: €18
Other taxes: €50
Service fee: €7
Seating: €5
If I cancel the ticket, will I get a partial refund, thus only losing the €17? I am unable to reach anyone on the service hotline and the website does not seem to shed too much light on this issue.
Nov 2, 2016 | 3:14 pm
#3
Join Date: Nov 2016
Posts: 3
This company has some of the WORST customer service I have ever seen. I purchased tickets just 24 hours ago and was told that "I am s*** out of luck" on getting my money back by on of their customer service representatives. When I asked to speak with her manager she hung up on me. When I called back they told me I could cancel them, but only if I'm willing to pay an additional $150. What a scam.
Nov 7, 2016 | 5:33 am
#4
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG, LH SEN
Posts: 2,566
Not being able to refund a non-refundable ticket isn't really unusual. No reason to get mad at them, unless this was some kind of expensive flex ticket. Although some airlines have a 24h cancellation policy on any purchases, this is certainly not universal.
Nov 7, 2016 | 8:47 am
#5
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
This company has some of the WORST customer service I have ever seen. I purchased tickets just 24 hours ago and was told that "I am s*** out of luck" on getting my money back by on of their customer service representatives. When I asked to speak with her manager she hung up on me. When I called back they told me I could cancel them, but only if I'm willing to pay an additional $150. What a scam.