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JustFly refund?
Hey guys,
I booked a JustFly ticket for €105, of which the flight price itself is €17. Kerosine & Security: €29 Air traffic tax: €18 Other taxes: €50 Service fee: €7 Seating: €5 If I cancel the ticket, will I get a partial refund, thus only losing the €17? I am unable to reach anyone on the service hotline and the website does not seem to shed too much light on this issue. |
Other taxes: €50 |
This company has some of the WORST customer service I have ever seen. I purchased tickets just 24 hours ago and was told that "I am s*** out of luck" on getting my money back by on of their customer service representatives. When I asked to speak with her manager she hung up on me. When I called back they told me I could cancel them, but only if I'm willing to pay an additional $150. What a scam.
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Not being able to refund a non-refundable ticket isn't really unusual. No reason to get mad at them, unless this was some kind of expensive flex ticket. Although some airlines have a 24h cancellation policy on any purchases, this is certainly not universal.
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Originally Posted by Alison Harper Souza
(Post 27428005)
This company has some of the WORST customer service I have ever seen. I purchased tickets just 24 hours ago and was told that "I am s*** out of luck" on getting my money back by on of their customer service representatives. When I asked to speak with her manager she hung up on me. When I called back they told me I could cancel them, but only if I'm willing to pay an additional $150. What a scam.
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