Community
Wiki Posts
Search

Elite upgrades

Thread Tools
 
Search this Thread
 
Old Nov 11, 2025 | 1:34 am
  #1  
Original Poster
All eyes on you!
10 Years on Site
 
Join Date: Mar 2014
Location: Wellington
Programs: AIRNZ Elite only
Posts: 1,653
Elite upgrades

When you use a elite upgrade to upgrade one person but the PNR contains two persons
1: do you need to upgrade both persons or separate the PNR ?
2: if they have a sky couch does that make any difference ?
Beano is offline  
Old Nov 11, 2025 | 1:59 am
  #2  
1M
40 Countries Visited
All eyes on you!
5 Years on Site
 
Join Date: Sep 2017
Posts: 386
Originally Posted by Beano
When you use a elite upgrade to upgrade one person but the PNR contains two persons
1: do you need to upgrade both persons or separate the PNR ?
2: if they have a sky couch does that make any difference ?
1. No you don't need to upgrade both persons. In fact in many cases you can't actually upgrade the other person if they are not your giftee. When your upgrade clears the PNR will split.
2. I don't think you can upgrade if you are already in Skycouch but am not 100% sure. I don't usually book Skycouch.
akl_cat is online now  
Old Nov 11, 2025 | 12:19 pm
  #3  
FlyerTalk Evangelist
10 Countries Visited
1M
50 Countries Visited
20 Years on Site
 
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Plat
Posts: 12,706
Originally Posted by Beano
When you use a elite upgrade to upgrade one person but the PNR contains two persons
1: do you need to upgrade both persons or separate the PNR ?
2: if they have a sky couch does that make any difference ?
Originally Posted by akl_cat
1. No you don't need to upgrade both persons. In fact in many cases you can't actually upgrade the other person if they are not your giftee. When your upgrade clears the PNR will split.
2. I don't think you can upgrade if you are already in Skycouch but am not 100% sure. I don't usually book Skycouch.
Family member and partner had the situation where AirNZ staff wanted to split the PNR when manually prior to applying an RU for the Elite - the RU couldn't be lodged online for some reason. Travel was some 5 months into the future and it cleared about 5 days after submission so presumably R class was available - travel date fixed so no call to check R class was made. So it all worked out well in the end, and presumably there was just a temporary glitch in the IT.

Last edited by Thai-Kiwi; Nov 11, 2025 at 12:29 pm
Thai-Kiwi is offline  
Old Nov 14, 2025 | 5:10 pm
  #4  
10 Countries Visited
All eyes on you!
 
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
Have read about this before but still confused.

lodged RU for 2 passengers in May 2025 for Feb 2026.

4 pax on PNR.

should I have split the PNR when making the request? I have not done so - should I call and ask them to do the split?
40love is offline  
Old Nov 14, 2025 | 5:46 pm
  #5  
 
Join Date: Dec 2022
Posts: 753
You really dont need to do anything extra
raznz is offline  
Old Nov 14, 2025 | 8:57 pm
  #6  
FlyerTalk Evangelist
10 Countries Visited
1M
50 Countries Visited
20 Years on Site
 
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Plat
Posts: 12,706
Originally Posted by 40love
Have read about this before but still confused.

lodged RU for 2 passengers in May 2025 for Feb 2026.

4 pax on PNR.

should I have split the PNR when making the request? I have not done so - should I call and ask them to do the split?
If an Elite and have more than 2 pax on the PNR with upgrades lodged, then the upgrade robot will skip your booking should R class become available.

I have been advised by AirNZ to split off pax above 2 if I was hoping to clear ahead of time (per Elite benefits), or take my chances at T-7. If course, splitting the booking means those pax split off will lose your Elite ‘shadow’ if they don’t have their own status.
Thai-Kiwi is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.