Originally Posted by
Beano
When you use a elite upgrade to upgrade one person but the PNR contains two persons
1: do you need to upgrade both persons or separate the PNR ?
2: if they have a sky couch does that make any difference ?
Originally Posted by
akl_cat
1. No you don't need to upgrade both persons. In fact in many cases you can't actually upgrade the other person if they are not your giftee. When your upgrade clears the PNR will split.
2. I don't think you can upgrade if you are already in Skycouch but am not 100% sure. I don't usually book Skycouch.
Family member and partner had the situation where AirNZ staff wanted to split the PNR when manually prior to applying an RU for the Elite - the RU couldn't be lodged online for some reason. Travel was some 5 months into the future and it cleared about 5 days after submission so presumably R class was available - travel date fixed so no call to check R class was made. So it all worked out well in the end, and presumably there was just a temporary glitch in the IT.
Last edited by Thai-Kiwi; Nov 11, 2025 at 12:29 pm