FT needs a Snapchat type feature of� �this hot tip will self destruct/delete in T-4 hours!� 😂 �PM for said hot tip!�

If they are watching one suggestion would be for them to consider allowing elite or gold customers to convert a RU to a free domestic return flight for two or a SHRU to a free domestic return flight for one. This might make many customers, especially some in smaller centres, quite happy.

Would it be worthwhile considering a new thread titled something like �Customer feedback for Air NZ execs� ?? I mean, there�s no harm in it. And we could sort of collate the gripes across the loyalty programme or issues on board or on the ground? There�s certainly nothing to lose� and if anyone is filling out one of their surveys they could always refer back to the thread if there�s something they�ve forgotten to add in. That happens to me some times. I can�t always be bothered filling it in but sometimes I do. But also people can share good things as well? I had some good things down the back of the plane the other day! Extra cheese and crackers, extra wine 😋 I think it was leftovers? or they had to get rid of stuff? I guess it might have been end of the koru hour flights so they were trying to get rid of things. Anyway, I�m just saying it doesn�t have to be all bad stuff in the thread.

In principle sounds fine, but I foresee just a lot of posts of the same issue recurring over time, and many are non-issues but actually pax not fully understanding how things work (or don’t).

Although this latter point perhaps speaks to poor clarity and opaqueness around much of AirNZ’s information (ie the specific details of upgrade prioritisation).

Some people would assume it was an official channel to AIrNZ.

Anyone who had an issue would make a comment.

People ask the same questions in other threads. What’s the difference? And if they want to have a moan - let them. It happens in other threads. So it’s no different in my eyes having a dedicated thread for it. Can certainly see what flows in and create categories.

When people talk about issues here and if they’ve misunderstood then someone comes along and corrects/enlightens them anyway. So the thread wouildn’t be operating any differently. You can see how many people are having the same issues, if the issue is still posted a year later then.. at least you know it’s still an issue. The successful upgrade thread is useful despite being the same information. It changes and new things happen. It’s the collective experience at work noticing changes or upgrades aren’t clearing cause it’s busy post COVID or something. Do I think Air NZ would change things just because a small percentage of a small percentage on FT are unhappy about it? Not necessarily. But if it did make them tweak something in a positive manner then… great??

I’ve filled out a survey form before and then thought “oh I forgot something” and that’s annoying. I could instead refer back to a thread to jog my memory.

I’m not expecting transparency around upgrades. I don’t know what they do behind the scenes or why they do it. Whatever they do is going to be because of money. And yeah that does stink that someone can have a one up processed ahead of a silver, gold RU etc. I don’t have any ideas on how to address that but maybe someone smart can add suggestions to the same thread or something. That’s a possibility. It’s a free world - kinda….


This can be clarified in the first post by saying it’s NOT an official channel but that the Air NZ team “may” browse the thread for time to time. Of course I’d love an official feed back line and have thought about that but… this is FT. And we have to be realistic about what it may/may not achieve. But ask yourself if there’s any downside to that? If someone can’t read English in the first post, then that’s a THEM problem. I’m open to other suggestions eg a different title you think that may be appropriate. I dunno - hit me with your suggestions.

There have been a couple of forums where there has been I think an airline rep - and at some point they end up getting attacked. And that’s not cool or fair either. They’re an employee. They’re not going to be someone that is a decision-maker. This is not twitter or facebook where people post random crap on the airlines social medial pages. When airlines see a legit concern, from what I see they do reach out on social media. It’s usually bread and butter type stuff though. Not FT type issues. What gets discussed on FT is a bit different. It’s a public forum but, it is different. On social media you don’t know who is a frequent flyer or infrequent etc, even then some flyers have what I feel are unrealistic expectations. I personally don’t care about a salt and pepper shaker. I might notice a difference but I do not care about that stuff. (Yes I’m aware there’s none but I swear someone complained about something just as trivial on here once upon a time).

I don’t think it’s wise to aim for perfection. If there’s an improvement to be made or it leads to something better then great. But, just because an idea isn’t perfect doesn’t mean you have to kill it. Unless there’s some really bad down side. Then you’re better off killing it. We all have other jobs and we log into FT when it suits and read or post when it suits. No downside to that.

Just editing to say, it will need a more defined scope and that can be laid out in the first post.