FlyerTalk Forums - View Single Post - Earning additional SP on trans tasman if paying to upgrade "Seat Only" to "The Works"
Old Oct 10, 2025 | 2:07 pm
  #19  
Thai-Kiwi
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Originally Posted by NZbutterfly
Would it be worthwhile considering a new thread titled something like “Customer feedback for Air NZ execs” ?? I mean, there’s no harm in it. And we could sort of collate the gripes across the loyalty programme or issues on board or on the ground? There’s certainly nothing to lose… and if anyone is filling out one of their surveys they could always refer back to the thread if there’s something they’ve forgotten to add in. That happens to me some times. I can’t always be bothered filling it in but sometimes I do. But also people can share good things as well? I had some good things down the back of the plane the other day! Extra cheese and crackers, extra wine 😋 I think it was leftovers? or they had to get rid of stuff? I guess it might have been end of the koru hour flights so they were trying to get rid of things. Anyway, I’m just saying it doesn’t have to be all bad stuff in the thread.
In principle sounds fine, but I foresee just a lot of posts of the same issue recurring over time, and many are non-issues but actually pax not fully understanding how things work (or don’t).

Although this latter point perhaps speaks to poor clarity and opaqueness around much of AirNZ’s information (ie the specific details of upgrade prioritisation).
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