Airpoints Attrition - Just lost 12k points. Anything I can do to get them back?
Feb 2, 2024, 9:34 pm
#1
Original Poster
Join Date: Feb 2024
Posts: 6
Airpoints Attrition - Just lost 12k points. Anything I can do to get them back?
Between myself & my husband we’ve just lost over 1200 AirNZ airpoints. No notification whatsoever. In fact 8 days before they zapped them they sent hubby an email telling him how many points he’d got but no mention that they were about to be withdrawn.
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
Feb 2, 2024, 10:17 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
Between myself & my husband we’ve just lost over 1200 AirNZ airpoints. No notification whatsoever. In fact 8 days before they zapped them they sent hubby an email telling him how many points he’d got but no mention that they were about to be withdrawn.
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
What is your status level?
Last edited by Thai-Kiwi; Feb 3, 2024 at 12:29 pm
Feb 2, 2024, 10:55 pm
#3
Join Date: Dec 2019
Programs: Airpoints
Posts: 69
https://www.airnewzealand.co.nz/airp...and-conditions
Feb 2, 2024, 11:47 pm
#4
Join Date: Aug 2012
Programs: NZ EP
Posts: 184
Feb 3, 2024, 4:50 pm
#7
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,120
Airpoints Dollars show the expiry in myairnz - like any loyalty program it's really up to you to keep track of these.
I'm interested how you got so many APD in one hit 4 years ago though - as they will only expire as the 4yr anniversary rolls over.
I'm interested how you got so many APD in one hit 4 years ago though - as they will only expire as the 4yr anniversary rolls over.
Feb 3, 2024, 5:22 pm
#8
Join Date: Jan 2016
Posts: 2,645
When you cancel a card does it cancel based on earn date or date of card cancel?
Feb 3, 2024, 7:01 pm
#9
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,120
Feb 4, 2024, 6:27 am
#10
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
Mar 29, 2024, 4:46 pm
#12
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,030
Between myself & my husband we’ve just lost over 1200 AirNZ airpoints. No notification whatsoever. In fact 8 days before they zapped them they sent hubby an email telling him how many points he’d got but no mention that they were about to be withdrawn.
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
1,200 or 12,000 airpoints?
Anyway as above look to be gone in accordance with t&c's
In hindsight would have been better to a credit to a Star Alliance airline frequent flyer programme that you do/could fly on.
Orphan ffp's are low value
Mar 29, 2024, 5:14 pm
#13
Original Poster
Join Date: Feb 2024
Posts: 6
It was 1,200 (600 each). The point is that they didn’t forewarn us. In fact they sent an email congratulating us on being a valued airpoints member just 3 weeks after they had removed them. Why could they not email to say they were about to expire? Emirates emailed to give us a weeks notice of our airmiles with them expiring and we were able to use them to buy 2 return tickets to Brisbane.
Will stick to emirates when I fly to the UK later this year.
Will stick to emirates when I fly to the UK later this year.
Mar 29, 2024, 6:33 pm
#14
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 908
It was 1,200 (600 each). The point is that they didn’t forewarn us. In fact they sent an email congratulating us on being a valued airpoints member just 3 weeks after they had removed them. Why could they not email to say they were about to expire? Emirates emailed to give us a weeks notice of our airmiles with them expiring and we were able to use them to buy 2 return tickets to Brisbane.
Will stick to emirates when I fly to the UK later this year.
Will stick to emirates when I fly to the UK later this year.
Mar 29, 2024, 6:52 pm
#15
Join Date: Jan 2016
Posts: 2,645
It was 1,200 (600 each). The point is that they didn’t forewarn us. In fact they sent an email congratulating us on being a valued airpoints member just 3 weeks after they had removed them. Why could they not email to say they were about to expire? Emirates emailed to give us a weeks notice of our airmiles with them expiring and we were able to use them to buy 2 return tickets to Brisbane.
Will stick to emirates when I fly to the UK later this year.
Will stick to emirates when I fly to the UK later this year.
I have had a CC for years but pretty sure before then on the site it would tell you what was expiring. Thinking back a decade plus now.
Why do you expect a company to spoon feed you?
Also agree emails would be a pain with multiple emails a week would be more noise than helpful.
It is clear that it is 4 years rolling and there are plenty of ways to get non expirying like cards and status.