FlyerTalk Forums - View Single Post - Airpoints Attrition - Just lost 12k points. Anything I can do to get them back?
Thread: Airpoints Attrition - Just lost 12k points. Anything I can do to get them back?
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Old Feb 2, 2024 | 10:17 pm
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Thai-Kiwi
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Originally Posted by DottyOne
Between myself & my husband we’ve just lost over 1200 AirNZ airpoints. No notification whatsoever. In fact 8 days before they zapped them they sent hubby an email telling him how many points he’d got but no mention that they were about to be withdrawn.
Emirates always send out an email prior to zapping them but not so Air NZ.
Have phoned them & sent a dm via Twitter (X) but what else can I do?
Disregard. I mis-read the problem.

What is your status level? Airpoints Status Points expire after 12 months on a rolling daily basis. So if you had a big period of travel activity 12 months ago they’d all just expire…
Last edited by Thai-Kiwi; Feb 3, 2024 at 12:29 pm
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