Refunds due other travel restrictions

Old May 7, 20, 6:04 am
  #31  
 
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 611
Originally Posted by dancingfan View Post
Many thanks for your reply. My outbound flights are no longer showing on the Singapore Airlines flight schedule for June. At present, they are not sending any flights to NZ at all. In your opinion, does this indicate that the flights are cancelled or will I be officially notified by the airline?

Also, would my flights from Singapore to Auckland (and Auckland to Singapore) be covered by EU261?

Many thanks for your advice - I really appreciate it.
You will need to check directly with Air NZ to see if it showing as cancelled in their system (SQ may not have sent the cancellation message to them yet). If it is, you are eligible for a full refund of the entire itinerary.
LyingFlat is offline  
Old May 7, 20, 10:05 am
  #32  
 
Join Date: May 2020
Posts: 5
Originally Posted by LyingFlat View Post
You will need to check directly with Air NZ to see if it showing as cancelled in their system (SQ may not have sent the cancellation message to them yet). If it is, you are eligible for a full refund of the entire itinerary.
Thank you very much for getting back to me. I will certainly try that. One more question for you if I may?! What would the position be if my outward flights were cancelled but my return flights were still going ahead? Would I be able to claim a refund for all four flights?
Many thanks in anticipation.
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Old May 7, 20, 1:06 pm
  #33  
 
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 8,651
Originally Posted by dancingfan View Post
Thank you very much for getting back to me. I will certainly try that. One more question for you if I may?! What would the position be if my outward flights were cancelled but my return flights were still going ahead? Would I be able to claim a refund for all four flights?
Many thanks in anticipation.
Yes if all on a single PNR (ticket).
Thai-Kiwi is offline  
Old May 7, 20, 1:08 pm
  #34  
 
Join Date: May 2020
Posts: 5
Originally Posted by Thai-Kiwi View Post
Yes if all on a single PNR (ticket).
Many thanks!
dancingfan is offline  
Old May 10, 20, 5:58 pm
  #35  
 
Join Date: Sep 2019
Posts: 78
Where can credits be seen? I was told I was receiving some but as far as I know I have no visibility of amount or how to use them.
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Old May 10, 20, 6:13 pm
  #36  
 
Join Date: Jan 2016
Posts: 2,092
Originally Posted by prp343 View Post
Where can credits be seen? I was told I was receiving some but as far as I know I have no visibility of amount or how to use them.
Early June for web site functionality apparently.
nzkarit is online now  
Old Jul 28, 20, 8:39 pm
  #37  
 
Join Date: Apr 2011
Location: New Zealand
Programs: NZ *G, Qantas Gold
Posts: 96
Just thought I would update with a refund being successfully, albeit taking a long time, completed. I had booked two trips, one for myself and the other my parents, different PNRs but largely same flights and dates. MEL-AKL-YVR-AKL-MEL departing 31 July. One PNR was in J class and the other in A - both paid with cash.

I requested a refund of the flights on the 24th May, rang twice following that to be told someone would get back to me, and lastly on the 17 July I rang and finally got someone to process the refunds which appeared on my CC on the 22 July. Charged a cancellation fee of $600 for the J fare and $300 each pax on the A fares.

A little disappointed I couldn't even keep the cancellation fees in credit to use for flights at a later date if I had left the full amount in credit. However the amount of money tied up with them for a number of years isn't worth it!
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