Air Nz offering 'Change Flexibility', but only for new bookings.
Mar 14, 2020, 8:39 pm
#46
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 424
I was supposed to be flying in J from WLG-AKL-SIN-FRA-CDG in May, all on an NZ ticket. SQ cancelled my SIN-FRA flight yesterday. I’ve yet to hear anything from NZ, but would this be grounds to ask for a full refund if I refuse any alternate routing or timings?
On my way back to NZ, I’m flying HKG-AKL-WLG, but on a separate ticket to my outbound flight. I booked this in PE and got a successful RU to J. Can I ask NZ to refund this too, on the basis that I’m not going to be in HKG because the rest of my itinerary is dependent on getting to Europe in the first place?
On my way back to NZ, I’m flying HKG-AKL-WLG, but on a separate ticket to my outbound flight. I booked this in PE and got a successful RU to J. Can I ask NZ to refund this too, on the basis that I’m not going to be in HKG because the rest of my itinerary is dependent on getting to Europe in the first place?
Mar 14, 2020, 9:44 pm
#48
Join Date: Dec 2015
Posts: 370
Most people won’t want to risk being stuck overseas and there will be a significant risk of that happening as flights are cancelled or routes are suspended.
Mar 14, 2020, 10:00 pm
#49
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Self isolation 14 days
i wonder if the "Airnz system " will catch them at the airport check-in and say "you cannot fly today " ?
Mar 14, 2020, 10:10 pm
#50
Join Date: Jan 2016
Posts: 2,650
Though if AirNZ did similar, I guess a few people here would have the Kiwibank AP CC and seeing that changed recently from MasterCard to Visa how will the refunds work? Seeing the card which booked flights on was the MasterCard and for me that number/card expired around the start of the month.
Mar 14, 2020, 10:40 pm
#51
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 424
That is a good method.
Though if AirNZ did similar, I guess a few people here would have the Kiwibank AP CC and seeing that changed recently from MasterCard to Visa how will the refunds work? Seeing the card which booked flights on was the MasterCard and for me that number/card expired around the start of the month.
Though if AirNZ did similar, I guess a few people here would have the Kiwibank AP CC and seeing that changed recently from MasterCard to Visa how will the refunds work? Seeing the card which booked flights on was the MasterCard and for me that number/card expired around the start of the month.
Mar 14, 2020, 11:29 pm
#52
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
The question now is that this must be spent as one amount rather than split. I don't have a credit of $2100 dollars to divide into 21 x $100 domestic trips. Is it possible to do a massive multistop domestic trip to 'use' this? Booking a year in advance long haul in the current climate is unwise but I still have domestic flying.
Mar 15, 2020, 1:43 am
#53
Join Date: Jan 2018
Location: Auckland
Programs: NZ Airpoints Elite/*A Gold, Marriott Bonvoy Ambassador, Accor ALL Diamond
Posts: 27
That’s nonsense of course. Any Star Alliance reward booking can be cancelled at rather favourable conditions. I’ve done this many times in the past. I think it costs A$ 50.00 and the remaining Airpoints (and all taxes) will be refunded to your account. Trying to find the exact fare rules, but they aren’t included on either of my future reward bookings. If anyone has them handy, can you attach them here? Thanks.
Mar 15, 2020, 1:54 am
#54
Join Date: Jul 2017
Programs: NZ Elite, QF Platinum, HH Diamond, Hyatt Globalist, Accor Diamond
Posts: 149
That’s nonsense of course. Any Star Alliance reward booking can be cancelled at rather favourable conditions. I’ve done this many times in the past. I think it costs A$ 50.00 and the remaining Airpoints (and all taxes) will be refunded to your account. Trying to find the exact fare rules, but they aren’t included on either of my future reward bookings. If anyone has them handy, can you attach them here? Thanks.
And if anyone has the *A reward rules for refunds then yes please attach!
Mar 15, 2020, 1:56 am
#55
Join Date: Jul 2017
Programs: NZ Elite, QF Platinum, HH Diamond, Hyatt Globalist, Accor Diamond
Posts: 149
Mar 15, 2020, 2:32 pm
#56
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Mar 15, 2020, 4:34 pm
#58
Join Date: May 2019
Location: Auckland
Programs: NZ *G, AS 75K
Posts: 57
I know this was stupid, but I booked via GoToGate and FlightNetwork (was a solid $100 cheaper, so took at the gamble), and they're obviously not picking up the phone. Any ideas of Air NZ can take over the PNR and refund? I know highly unlikely as FlightNetwork was the merchant of record on my credit card. Booked on 7th March. Flight is departing this Saturday.
Mar 15, 2020, 6:23 pm
#60
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,776
The issue I foresee is that Air NZ will have to be very strict on who they give refunds to vs travel credit. They have basically no incoming cash at the moment, so the more cash they refund...I don’t think any of us here need to be told that it’s cash flow that’ll cause the problem