Christmas WiFi Special

Reply

Old Nov 30, 18, 7:57 pm
  #1  
Original Poster
 
Join Date: Dec 2015
Posts: 234
Christmas WiFi Special

Currently on NZ29 ex Houston - went to connect to WiFi and received a nice surprise - I got a Christmas WIFI special FREE for whole flight. On NZ28 on 28Dec I noticed a two hour gap in coverage and I note that today’s signup page states that if there are any dips in service they should be short-lived and to refresh, reload and reconnect. I cynically wonder whether there may be quality issues which may mean its easier to make it free than get complaints requiring refunds. Or perhaps it’s just a goodwill Christmas present.
drajknox is offline  
Reply With Quote
Old Nov 30, 18, 9:17 pm
  #2  
2019 FlyerTalk Awards
 
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum, VA Gold
Posts: 1,469
My wifi was utter crap on one of my flights and I wasn't the only one having issues. After that I figured I should only take the $9/hr option. At least I wouldn't be as angry for the price paid. $40 is a lot when the coverage was awful and barely functioned.
NZbutterfly is offline  
Reply With Quote
Old Nov 30, 18, 10:11 pm
  #3  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,047
I've seen so many reports of issues lately it really makes we wonder what's going on as well.
sbiddle is offline  
Reply With Quote
Old Nov 30, 18, 10:13 pm
  #4  
 
Join Date: Feb 2007
Programs: NZ Koru
Posts: 5,524
Looks like they are promo it too https://www.airnewzealand.co.nz/wifi

When you fly with Air New Zealand, you're never too old to be on the nice list. Which is why you'll enjoy free inflight Wi-Fi on all our Wi-Fi enabled aircraft until 28 Feb 2019.
Hope they have increased there bandwith.
cavemanzk is offline  
Reply With Quote
Old Nov 30, 18, 10:52 pm
  #5  
 
Join Date: Jan 2012
Location: Christchurch, NZ
Programs: NZ *E, Accor Platinum, Hertz President’s Circle
Posts: 542
For those of you wondering...that was our Elite Christmas gift😀
Markhm is offline  
Reply With Quote
Old Nov 30, 18, 11:28 pm
  #6  
Original Poster
 
Join Date: Dec 2015
Posts: 234
Originally Posted by Markhm View Post
For those of you wondering...that was our Elite Christmas gift😀
You’ll no doubt be disappointed - weren’t you hoping for a DVD of the new safety video?
drajknox is offline  
Reply With Quote
Old Nov 30, 18, 11:35 pm
  #7  
 
Join Date: Jan 2012
Location: Christchurch, NZ
Programs: NZ *E, Accor Platinum, Hertz President’s Circle
Posts: 542
Originally Posted by drajknox View Post

You’ll no doubt be disappointed - weren’t you hoping for a DVD of the new safety video?
That’s not funny!
NZbutterfly likes this.
Markhm is offline  
Reply With Quote
Old Dec 1, 18, 11:49 am
  #8  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,047
It seems a very interesting decision to make. Ignoring the cost aspect, the fact is there are plenty of technical reasons why it's not necessarily a great idea. I hope for their sake it doesn't result in a similar situation as Koru with the service imploding and ending up pretty much unusable due to high uptake.
sbiddle is offline  
Reply With Quote
Old Dec 1, 18, 1:08 pm
  #9  
Original Poster
 
Join Date: Dec 2015
Posts: 234
Originally Posted by sbiddle View Post
It seems a very interesting decision to make. Ignoring the cost aspect, the fact is there are plenty of technical reasons why it's not necessarily a great idea. I hope for their sake it doesn't result in a similar situation as Koru with the service imploding and ending up pretty much unusable due to high uptake.
It was interesting on NZ29 overnight - while it worked it was quite fast and really good - however multiple resets and a prolonged period when despite WiFi connectivity no internet connection - on other occasions internet showed as connected on plane console yet no internet although as I say overall the service was good. The FSM told me that there were 64 customers connected at one point which seemed high taking into account that at that point most wouldn’t have expected it to be free. There was no inflight announcement that it would be free. The customer facing page still asks you to switch to another device using a code but since there is no payment I wouldn’t be surprised if many customers don’t create several connections using different email addresses which would potentially add significant demand to bandwidth and I suggested this morning to the FSM that one should have to at least login with an Airpoints account number - he said he would suggest this in his Flight report. I made the same point that you did Steve that it might be unusable if too much competition for bandwidth especially if some customers had multiple devices connected at once and this could significantly affect customers being willing to pay for WiFi at a later time if the customer experience was awful.
drajknox is offline  
Reply With Quote
Old Dec 1, 18, 2:24 pm
  #10  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,047
The 64 figure isn't exceptionally high - paying passenger numbers on 777 flights at the $40 price point saw upwards of 30-40 customers on average, some flights with then more.

There are lots of things Air NZ do that puzzle me. This tops that list at present.
sbiddle is offline  
Reply With Quote
Old Dec 1, 18, 5:35 pm
  #11  
 
Join Date: Oct 2016
Location: WLG, BOS, YUL, YOW
Programs: NZ*E, Global Entry, NEXUS
Posts: 236
UA has a nearly-automatic wifi refund service since they've had so many issues with wifi on domestic US flights in the last few years. I've used it a bunch of times when wifi didn't work at all, or worked at too slow a pace to get work done, or worked intermittently.... etc. It's a reasonable thing to do given that they charge quite a bit for short flights.
smanch is offline  
Reply With Quote
Old Dec 1, 18, 6:15 pm
  #12  
 
Join Date: Mar 2005
Location: PPQ
Programs: TG*G, Accor Gold
Posts: 6,838
Originally Posted by drajknox View Post

suggested this morning to the FSM that one should have to at least login with an Airpoints account number - he said he would suggest this in his Flight report..
I understand your point, but I suspect quite a few passengers might not have an Airpoints number, or even a frequent flyer number in a partner program.
Thai-Kiwi is offline  
Reply With Quote
Old Dec 1, 18, 7:31 pm
  #13  
 
Join Date: Sep 2011
Location: New Zealand
Programs: NZ*S, GHA Gold
Posts: 886
Originally Posted by Thai-Kiwi View Post
I understand your point, but I suspect quite a few passengers might not have an Airpoints number, or even a frequent flyer number in a partner program.
A cunning plan, make them sign up for Airpoints as part of the process to get wifi access.
Thai-Kiwi and ps107 like this.
Trumpkin is offline  
Reply With Quote
Old Dec 1, 18, 11:26 pm
  #14  
Original Poster
 
Join Date: Dec 2015
Posts: 234
Originally Posted by Trumpkin View Post
A cunning plan, make them sign up for Airpoints as part of the process to get wifi access.
Exactly the FSMs response!
drajknox is offline  
Reply With Quote
Old Dec 2, 18, 1:54 am
  #15  
 
Join Date: Feb 2007
Programs: NZ Koru
Posts: 5,524
Do all the 77W's and 77E's have Wifi fitted?
cavemanzk is offline  
Reply With Quote

Thread Tools
Search this Thread