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Old Dec 1, 18, 5:35 pm
Join Date: Oct 2016
Location: WLG, BOS, YUL, YOW
Programs: NZ*E, Global Entry, NEXUS
Posts: 253
UA has a nearly-automatic wifi refund service since they've had so many issues with wifi on domestic US flights in the last few years. I've used it a bunch of times when wifi didn't work at all, or worked at too slow a pace to get work done, or worked intermittently.... etc. It's a reasonable thing to do given that they charge quite a bit for short flights.
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