Markhm

Guys, let's put this into perspective. I work for a major multi-national who spend a similar amount to AIrNZ profit on travel each year. We got NO Christmas gifts this year as an austerity measure. The GE gift this year is pretty good in my opinion. I am looking forward to reading the book at Christmas, the wine looks good too. I have more noise cancelling hadphones, portable speakers etc than I know what to do with (well, regifted them��) so I am happy.

smandkjc

The gift is fine but the service from Air NZ has really gone down hill.
I received no replies to my emails about shortfall in SP points on flights booked before the change in earning rates.
Received an email of apology and advice that they would ring to sort it out but never heard from them.
As we always booked and paid for Bus class where available, our RU's usually were gifted away but on our trip to Vanuatu last week I thought I may as well use some to upgrade from Works to Works Deluxe and neither the Queenstown or the Auckland International Koru lounges could be bothered arranging this for us, both said to ring reservations.
Sorry but the main benefit of E* status was the help we used to get from the lounges when things went wrong but if that has gone there is no benefit to status at all.
As a matter of interest we were away in Vanuatu when our gift arrived so I had to pick it up from the Wanaka post office. She asked what she was looking for so I said it was a gift from Air NZ and she said "oh yes we have had heaps of them" and thought everyone was getting them. I don't think she believed me when I said it was for E* status holders only!!!
They will have at least one less next year.

bce1

I like it to - the wine, the book and the self righting (handy for me!!) wine glasses.

I agree services are patchy at times - especially on the ground. I have now reached Platinum with Qantas as well which gave me new insight. I still think NZ pretty good.

Ground services - Qantas.

Lounges - Qantas - only just and only because of First access as Platinum (and first with one world) when available not because of their business lounges which are at times very mediocre.

In the air (business class) - Air New Zealand every time. Qantas has never been bad but NZ consistently better and I prefer the product

sbiddle

You're not the only one.

I never got mine either for flights to Hawaii and Japan, and I actually went to the effort on 3 or 4 occasions of trying to convince Air NZ that their SP accrual was showing wrong after the early Jan software rollout to be told on every occasion, so be told by some fairly senior people that nothing was actually wrong. It took them a month to pull the SP accrual display when clearly somebody realised it was actually wrong.

Knowing how many GE customers Air NZ have it wouldn't surprise me in Wanaka had quite a few..

pbl22

How many are there?

smandkjc

They have just fixed our Potential SP earning on the next ZQN/HNL/ZQN flight from 10 to 170 for the return flight but cancelled the flight!!!!

temete23

When the courier dropped off my package he asked if I was a frequent flyer and said he had 100 odd to deliver and that was just his van

sbiddle

I heard a figure earlier in the year of somewhere around 12k GE members and somewhere around 40k G members but I don't recall the exact numbers. They came from a good source so I'd tend to trust them, but for all we know they could be well off..

Personally I wouldn't have thought there would have been that many GE members

Beano

I heard from a FA there were about 14k and airnz felt there were too many

Shortly after that they changed the SP earning table

With the many banked years I can imagine it will take a few years to take the full effects

sbiddle

It will be interesting to see what impact it does have on GE, clearly a lot will drop back to G (which is the goal), but it'll impact many G members who will probably struggle to keep G.

temete23

My wife is dropping to gold at the end of this month( both lessure travellers n both 1st year elites)and got a ph call from nz enquring about why her travel has dropped on NZ,( she hasn't traveled at all this year due to a newborn), so they must care a lil bit.
Travel for both of us wit NZ will prob drop next year as well as we will prob put our travel funds into other airlines incl flights already booked to Europe in 1st class on Qantas.

NZGez

Got the gift. Drank the wine. Read the book. Both were more than acceptable for FREE stuff. After all's said and done, there's no obligation on AirNZ to give me anything at all, so I welcome the gesture and gift.

Kiwi Flyer

Interesting. NZ didn't ask about why my crediting to airpoints dropped to zero when previously I consistently requalified NZ*E within weeks of the start of my member year.

smandkjc

Got the return booking changed to a new flight but I had used APD and 2RU's for my wife's flights, now I have ended up with my wife still in Bus but the 2 RU's back in my account!!!
I have pointed out their error.

Rebound

Haven't received anything yet - AKL Based