No longer accepting Koru Club guest passes
Jun 1, 2011, 2:33 pm
#16
In memoriam
Join Date: May 2008
Location: AKL
Programs: QF WP & AA EXP
Posts: 5,233
There is a difference between customers who are choosing you based on price or customers choosing you based on loyalty and/or service. A big one. While I completely agree to look after all customers, there's a huge advantage to ensuring your loyal ones stay loyal - otherwise half your customers disappear.
Jun 1, 2011, 2:38 pm
#17
Join Date: Mar 2010
Location: NZ
Posts: 731
Are NZ sending out letters about the Koru changes or do we have to try and naviagte that other AirNZ page that shakes and wobbles and goes so slow its like Kiwirail?
Think by now they could have emailed everyone or sent a letter but no, just cos you paid for something seems a bit much too expect something.
Looks like my 20 passes will be no use now
Think by now they could have emailed everyone or sent a letter but no, just cos you paid for something seems a bit much too expect something.
Looks like my 20 passes will be no use now
Jun 1, 2011, 2:50 pm
#18
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
There is a difference between customers who are choosing you based on price or customers choosing you based on loyalty and/or service. A big one. While I completely agree to look after all customers, there's a huge advantage to ensuring your loyal ones stay loyal - otherwise half your customers disappear.
I noticed VJKoru was online yesterday and was hoping she would shed some more light on the changes, but I see she hasn't unfortunatly.
Jun 1, 2011, 5:40 pm
#19
Join Date: Jan 2008
Location: Napier, New Zealand
Programs: NZ*G
Posts: 34
I asked the staff at the Auckland Domestic Koru Lounge yesterday. They said that as of July 1 guest passes will not be required. All Koru members will be allowed to bring in one guest on each visit. He also said *G will (eventually) be able to bring two. *GE will be able to bring 6 as is currently the case. Guest passes will still be valid up until 1 August then it will be time to recycle them.
Jun 2, 2011, 4:47 am
#20
Join Date: Mar 2011
Location: AKL
Posts: 446
Are NZ sending out letters about the Koru changes or do we have to try and naviagte that other AirNZ page that shakes and wobbles and goes so slow its like Kiwirail?
Think by now they could have emailed everyone or sent a letter but no, just cos you paid for something seems a bit much too expect something.
Think by now they could have emailed everyone or sent a letter but no, just cos you paid for something seems a bit much too expect something.
Jun 4, 2011, 9:10 am
#21
Join Date: Feb 2004
Posts: 5,984
(Emphasis added) With all due respect, I don't follow. From an orthodox (or even unorthodox) 'business point of view' practicing differentiation between clientele is extremely important because it is physically impossible to give all the same high standard of care. This is the same across substantially all industries.
Jun 4, 2011, 2:36 pm
#22
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
The medical industry would be just one example where a high standard of care is needed and given. This may fail, 0.001% of the time, but at least the staff try to maintain that standard, and that's all we can ask. Anyways, we are way off topic now.
Jun 4, 2011, 6:02 pm
#23
Join Date: Aug 2009
Location: NZ
Programs: NZ*E, QF-G, EK-P
Posts: 605
Sorry, continuing the off topic theme.
Medicine is a good example - "The medical industry would be just one example where a high standard of care is needed and given."
This is only true to a point.
The safe acceptable standad is x - but what is actually the best quality care (not the most expensive, just the best within available resources) is really x + 25%.
There is no formally established HVC customers in health the way there is within the airline industry - but access to x + 25% care is available depending on who you are and exactly what you insist on for your care.
This might not be fair but it is reality - so not that different to an airlines HVC pool - but less about money and more about assertiveness and status within society.
And health care workers at the coal face may be very egalitiarian, but have no doubt there is a HVC system in operation at the next teir up.
BCE
Medicine is a good example - "The medical industry would be just one example where a high standard of care is needed and given."
This is only true to a point.
The safe acceptable standad is x - but what is actually the best quality care (not the most expensive, just the best within available resources) is really x + 25%.
There is no formally established HVC customers in health the way there is within the airline industry - but access to x + 25% care is available depending on who you are and exactly what you insist on for your care.
This might not be fair but it is reality - so not that different to an airlines HVC pool - but less about money and more about assertiveness and status within society.
And health care workers at the coal face may be very egalitiarian, but have no doubt there is a HVC system in operation at the next teir up.
BCE
Jun 7, 2011, 8:19 pm
#24
Join Date: Mar 2010
Location: NZ
Posts: 731
This is what is happening - from Air NZ:
"With regards to guest passes, from 18 June instead of using the guest passes, a member will instead be able to just bring one guest per entry into the Koru Lounges. Gold members will be able to bring one additional guest into the lounge per visit (total of two)"
Note that only one guest per visit if Koru, not as amny as you could in the old days, say wife & 2 kids.
"With regards to guest passes, from 18 June instead of using the guest passes, a member will instead be able to just bring one guest per entry into the Koru Lounges. Gold members will be able to bring one additional guest into the lounge per visit (total of two)"
Note that only one guest per visit if Koru, not as amny as you could in the old days, say wife & 2 kids.
Jun 8, 2011, 5:16 pm
#26
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
This is what is happening - from Air NZ:
"With regards to guest passes, from 18 June instead of using the guest passes, a member will instead be able to just bring one guest per entry into the Koru Lounges. Gold members will be able to bring one additional guest into the lounge per visit (total of two)"
Note that only one guest per visit if Koru, not as amny as you could in the old days, say wife & 2 kids.
"With regards to guest passes, from 18 June instead of using the guest passes, a member will instead be able to just bring one guest per entry into the Koru Lounges. Gold members will be able to bring one additional guest into the lounge per visit (total of two)"
Note that only one guest per visit if Koru, not as amny as you could in the old days, say wife & 2 kids.
Jun 8, 2011, 5:28 pm
#27
Join Date: Mar 2010
Location: NZ
Posts: 731
Jun 8, 2011, 5:42 pm
#28
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,415
Ive seen some people at BNE/AKL/SYD take in 4 kids with them!
Jun 8, 2011, 6:00 pm
#29
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
But I've found NAD to be much worse than BNE. And AKL is at its worst before a NAD flight from what I've seen! So many Fiji resorts now offer 'kids stay and eat free' that there are hordes of kids even outside school holidays.