NZ*Trout

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Or how forward the bookings were, for te same reason. It will be some time before any meaningful results of all the changes show.

cavemanzk

On sectors where business is still offered, why don't we get given the option under upgrade product to upgrade to Bussiness online?

nzlilibet

I agree. It would be a really useful option. Don't see why it shouldn't be possible as it's available for the other options.

How about it, Bruce?

zqsn5678

are you refering to pay the fare difference + penalty?
or using airpoints / upgrade voucher?

cavemanzk

No more the fact, that you are able to change you fare level for shorthaul fares online. But they aren't allowing you buy up to Bussiness online.

Wouldn't it make sense that on flights its offer on, you would offer people to upgrade to it, like they do for Works Delux? Qantas allows you to change you tasman fare online from Econmey to Bussiness.

SFO_FT

The pax were definitely "works" -- said so right on the pax manifest the FAs used to deliver free meals.

Kiwi Flyer

Pax who are connecting to/from longhaul are works, as are pax who booked before the new system was introduced. Thus, there are lots of works pax on trans-Tasman/South Pacific in the short term.

bacan

Bruce, could you please confirm the service that customers on longhaul business will receive? I booked AC YYZ-SYD-CHC-SYD-YYZ in business with AC and was forced to downgrade the Tasman flights to Y when business class disappeared. I'd appreciate this clarification. I'm going to be disappointed with anything less than Works Deluxe.

Cheers,
bacan

Kiwi Flyer

Don't hold your breath waiting. I have a longhaul first class ticket and have been booked into Works (not Works Deluxe)

SFO_FT

Does anyone know what booking inventories correspond with the various seat, s+b, w, and w-dlx classes of service? I know that Y = "works".

cavemanzk

The booking codes where posted some time ago, basicly you could have a P fare that was seat only, or a P fare that is w-dlx.

As these products are for internal sales within NZ only they, add on letters after the fare class to show which product you have brought.

here is the full list of prodcuts http://www.airnzagent.co.nz/assets/a...ff-03Dec10.pdf

serfty

It also says "WORKS" on your boarding pass even when a connecting flight or originally booked in "Economy".

AgentK

Air NZ has currently a few short-lived TT-business class seat specials from AKL to SYD/MEL/BNE. Fair enough, they're Auckland-only - cost is around 500-600 NZD ow incl taxes depending on destination.

If one tries to book those from WLG or CHC - the only thing one gets is the full fare of 1017 NZD ow on a single itin.

Funny enough, if one starts the journey in a regional centre like Palmerston North etc, NZ is happily putting the connection to Auckland and the TT business class flight on one ticket via a domestic add-on for about 50-100 NZD more. This is particularly annoying when one needs to get up to Auckland froM WLG to catch the 9:25 am to BNE. On one ticket I don't mind that at all, on two sep. itin. with checked luggage this could turn into an issue - even if you caught the 6:30 am flight.

This is obviously meant to stop WLG and CHC fliers from making use of the cheaper business class fares from Auckland and force them to make use of the sub-standard "Works Deluxe" product for more money. Fair enough if that makes sense for NZ from an inventory and revenue point of view, but it's certainly not contributing to the rest of loyalty left towards NZ.

Bruce, I'd be keen to see a response from you to this problem. As a result of this situation I just booked 2 business class flights on the 6 pm Emirates flights leaving Auckland (much more convenient to connect to) with cheap domestic connections.

It's minimally more hassle having to re-checkin, but actually provides better timings and as a side-effect a better fare (similar to the current NZ AKL-business class offers). As a negative side-effect for NZ - you didn't get my business (maybe you don't care as it's a cheap business class fare) and you lost another little bit of loyalty.

wayoutwest

AgentK - I have raised this a number of times both here and directly with the contact centre, last I heard Bruce was looking into it, don't hold your breath appears to be like you suggest they do not want CHc people going business class why, who knows

WellingtonFF

I had my first experience of the new TT arrangements flying WLG – MEL on Wednesday, and I would have to join the chorus of complaints from many FF on this forum. I can understand the abolition of business class given NZ’s experience with paying passengers, and in these tough times, it is very difficult for a company to justify a J class airfare across the Tasman.

However for tall passengers, Space + was a major innovation with the addition of the possibility of a blocked out seat, and its virtual abolition is a very bad mistake.

I also happen to always travel with no checked baggage, and I would like to have the option of buying a hot meal with grog (works minus a checked bag). The snack option food is atrocious. I can’t see that the inclusion of that option would be a major problem for the computer system.

I don’t think TT FF can complain too much if there is a restoration of a reasonable number of Space + seats, and some tweaking of the food options. However I have to say that there was an enormous amount of feedback on this forum well before the introduction of the new service, particularly about the abolition of Space + and it would appear that this was completely ignored, which is a little sad.

I happened to be sitting next to an FF on the flight with both of us being very loyal NZ customers over the years, and FF on the Trans Tasman route. Both of us agreed that the introduction of the new systems had been very badly handled, and that the various early responses of high value passengers prior to the introduction had been ignored.