$50 award change fee when I didn't want a change in the first place?
Nov 20, 2006, 4:19 pm
#1
Original Poster
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
$50 award change fee when I didn't want a change in the first place?
Booked 2 award tix from US to SJU using NW miles and 2 award tix on same itinerary using FB miles, both flying CO. CO changed the return flight times, so the layover became inconvenient. NW changed me to better CO flights with no fee. FB wants a $50 per ticket fee to make the same changes. Why? It is not my fault that CO changed the flight times.
Any opinions or suggestions? Thanks.
Any opinions or suggestions? Thanks.
Nov 20, 2006, 4:25 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,544
Oui aur French, oui dou not need un reason!
Originally Posted by loomis
Booked 2 award tix from US to SJU using NW miles and 2 award tix on same itinerary using FB miles, both flying CO. CO changed the return flight times, so the layover became inconvenient. NW changed me to better CO flights with no fee. FB wants a $50 per ticket fee to make the same changes. Why? It is not my fault that CO changed the flight times..
Nov 20, 2006, 5:33 pm
#3
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,829
Originally Posted by Jaimito Cartero
I'd kick it up to a supervisor, and see if you can get some satisfaction that way.
In that case the dialogue will go something like,
"Juetentaag, Ja I'm Zorry that is not pozzible"
Seriously though. Explain your case, I'm sure a supervisor will understand the situation (the people who you spoke to initially are trained to say no). A supervisor might just be generous by nature.
Nov 20, 2006, 5:58 pm
#4
Original Poster
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
When I did not get the answer that I wanted (no change fee) I told the Canadien agent that I wanted to speak to a supervisor. He told me that there was none available right now, but even if I there was the sup would tell me the same thing.
Nov 21, 2006, 1:42 am
#5
Join Date: Feb 2004
Location: Malaga, Spain
Posts: 1,077
Originally Posted by loomis
When I did not get the answer that I wanted (no change fee) I told the Canadien agent that I wanted to speak to a supervisor. He told me that there was none available right now, but even if I there was the sup would tell me the same thing.
Nov 21, 2006, 5:45 am
#6
Join Date: Sep 2005
Location: NL
Programs: FB M&M AA Amex HH SPG and others
Posts: 1,929
Originally Posted by loomis
When I did not get the answer that I wanted (no change fee) I told the Canadien agent that I wanted to speak to a supervisor. He told me that there was none available right now, but even if I there was the sup would tell me the same thing.
Nov 22, 2006, 11:48 am
#7
Original Poster
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
All is well that ends well
Update: Spoke to rep at CO and told him that FB was trying to stick me with a $50 change fee. He said that although he had no power over FB he agreed that they should not charge me. I called FB back and spoke to a different rep. She made the change with no fees.
I guess that this once again proves that if you don't like the answer you get from one rep it is worthwhile to call back and speak to someone else. It isn't covenient, but it often works.
I guess that this once again proves that if you don't like the answer you get from one rep it is worthwhile to call back and speak to someone else. It isn't covenient, but it often works.
Nov 22, 2006, 11:52 am
#8
Join Date: Feb 2004
Location: AMS
Programs: KL/AF FB Plat, Hilton Silver, La Quinta Gold
Posts: 1,159
I am just wondering in this case: Did FB charge you the same amount of taxes/surcharges as NW charged you for the same flights? I assume you paid the same amount of miles. But FB has a tendency to (over)charge on fuel surcharges; I am wondering if this also goes for non-AF/KL flights you book with FB-miles.
Nov 22, 2006, 6:52 pm
#9
Original Poster
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
Originally Posted by PJK
I am just wondering in this case: Did FB charge you the same amount of taxes/surcharges as NW charged you for the same flights? I assume you paid the same amount of miles. But FB has a tendency to (over)charge on fuel surcharges; I am wondering if this also goes for non-AF/KL flights you book with FB-miles.