Originally Posted by loomis
Booked 2 award tix from US to SJU using NW miles and 2 award tix on same itinerary using FB miles, both flying CO. CO changed the return flight times, so the layover became inconvenient. NW changed me to better CO flights with no fee. FB wants a $50 per ticket fee to make the same changes. Why? It is not my fault that CO changed the flight times..
I'd kick it up to a supervisor, and see if you can get some satisfaction that way.