Claiming missing FB miles - currently impossible
Jul 8, 2018, 11:39 pm
#31
Original Poster
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
Tried claiming via Facebook today, got the response that it is currently not possible to use social media to claim.miles.
Alternative they provide is the web form, but only in urgent cases (going to another level or almost 6 months passed).
Everybody else simply has to wait?
Alternative they provide is the web form, but only in urgent cases (going to another level or almost 6 months passed).
Everybody else simply has to wait?
Make a claim through the Flying Blue site.
Jul 9, 2018, 9:55 am
#32
Join Date: Nov 2008
Location: Johannesburg, South Africa
Programs: Mucci, FB Gold, Skywards, MK Kestrel Flyer, BA Gold, M&M FF, UU Capricorne, ACCOR Gold
Posts: 676
The online claim machine seems to be working again. I just managed to retro-claim 3 flights for my wife in the twinkling of an electronic eye...
Jul 10, 2018, 8:50 am
#34
Join Date: Mar 2018
Location: Netherlands
Programs: FB Platinum
Posts: 113
Jul 10, 2018, 8:48 pm
#35
Join Date: Jun 2018
Programs: Flying Blue
Posts: 5
I just tried to claim using the online form and my ticket number. This is all I get:
MILES"
No miles or XP added.
I have tried the form, after which I got an e-mail three weeks ago (nothing since then).
I have tried FB messenger where they keep saying they don't know when it will be fixed.
It's been 3.5 months and the XP from the flight that I'm missing would get me to gold, so I'm getting a liiiittle bit annoyed.
"GOED NIEUWS!
Dit heb je gespaard:
MILES"
No miles or XP added.
I have tried the form, after which I got an e-mail three weeks ago (nothing since then).
I have tried FB messenger where they keep saying they don't know when it will be fixed.
It's been 3.5 months and the XP from the flight that I'm missing would get me to gold, so I'm getting a liiiittle bit annoyed.
Jul 11, 2018, 7:20 am
#36
Join Date: Nov 2008
Location: Johannesburg, South Africa
Programs: Mucci, FB Gold, Skywards, MK Kestrel Flyer, BA Gold, M&M FF, UU Capricorne, ACCOR Gold
Posts: 676
Jul 11, 2018, 8:51 am
#37
Join Date: Mar 2018
Location: Netherlands
Programs: FB Platinum
Posts: 113
Jul 12, 2018, 11:39 am
#38
Join Date: Apr 2017
Programs: Flying Blue Silver
Posts: 123
Did not want to open a new thread for this short clarification: received 3,000 FB miles tagged as "Customer Service" from the beginning of July. I have not even spoken to FB customer service recently.
The only thing I could think of is my claim with Delta due to a delay from a few weeks ago, but I am expecting cash according to EU261 there and certainly not a measly 3,000 miles.
Does anyone have an idea what this line "Customer Service" could refer to?
The only thing I could think of is my claim with Delta due to a delay from a few weeks ago, but I am expecting cash according to EU261 there and certainly not a measly 3,000 miles.
Does anyone have an idea what this line "Customer Service" could refer to?
Jul 13, 2018, 6:23 am
#39
Join Date: Jun 2017
Programs: Flying Blue
Posts: 1
The Flying Blue page did not work for me so I went direct to Air France Facebook page and messaged them.
Sent them the pictures of the boarding passes and brief message on the flight segments.
Miles and XP were credited the next day.
Sent them the pictures of the boarding passes and brief message on the flight segments.
Miles and XP were credited the next day.
Aug 1, 2018, 6:31 am
#40
Join Date: Sep 2009
Location: BRS
Posts: 336
I had a mixed itinerary way back in May, that I was finally able to claim for in June. The missing KL legs posted pretty soon after that, but nothing from the (SkyTeam) partner leg, so I posted another claim.
Today it finally came in, along with the KL legs for a second time, so I'm 10XP up on the deal (I only tried to claim for the partner leg).
Bizarrely, the mileage for the KL legs that I was reimbursed today is ~50% higher than the mileage I was reimbursed in June. They are the same legs.
Today it finally came in, along with the KL legs for a second time, so I'm 10XP up on the deal (I only tried to claim for the partner leg).
Bizarrely, the mileage for the KL legs that I was reimbursed today is ~50% higher than the mileage I was reimbursed in June. They are the same legs.
Sep 28, 2018, 3:57 am
#41
Join Date: Jan 2008
Posts: 15
Getting credited for miles is still a huge struggle. I haven't been properly credited for at least half the flights I've taken since April, and the Claim Missing Miles function on the website doesn't work (it either says "cannot find this reservation" or "unknown technical error." I've had to use Twitter & email to request credit for flights, the response on these requests is very slow and requires numerous followups to get action.
Sep 28, 2018, 4:08 am
#42
Original Poster
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
Getting credited for miles is still a huge struggle. I haven't been properly credited for at least half the flights I've taken since April, and the Claim Missing Miles function on the website doesn't work (it either says "cannot find this reservation" or "unknown technical error." I've had to use Twitter & email to request credit for flights, the response on these requests is very slow and requires numerous followups to get action.
A lot of people who don't keep a close eye on these things are going to lose out.
Sep 30, 2018, 2:19 am
#44
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
No, as this is an award ticket, unless if there is a technical glitch due to the rebooking class with the other Skyteam carrier (which can happen).
Sep 30, 2018, 2:55 am
#45
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Check your bookin details to see if you have been rebooked into an earning class. If yes, first wait to see if they are credited automatically. If that doesn’t work you can try the missing-miles function on the website.
Just be aware that officially you don’t have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.
Just be aware that officially you don’t have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.