Claiming missing FB miles - currently impossible
Sep 30, 2018, 3:12 am
#46
Join Date: Dec 2015
Posts: 104
Check your bookin details to see if you have been rebooked into an earning class. If yes, first wait to see if they are credited automatically. If that doesn’t work you can try the missing-miles function on the website.
Just be aware that officially you don’t have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.
Just be aware that officially you don’t have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.
Sep 30, 2018, 5:19 am
#47
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Check your bookin details to see if you have been rebooked into an earning class. If yes, first wait to see if they are credited automatically. If that doesn’t work you can try the missing-miles function on the website.
Just be aware that officially you don’t have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.
Just be aware that officially you don’t have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.
Sep 30, 2018, 9:27 am
#48
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,343
Oct 13, 2018, 4:04 am
#49
Original Poster
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
I've just had yet another flight not credited automatically, but at least this time I was able to do it myself on the FB site without waiting for a response to a message.
One step at a time...
One step at a time...
Jul 12, 2021, 8:12 am
#51
Join Date: Feb 2004
Location: Netherlands
Posts: 4,289
Hi,
Not entirely related to the tool not working (it is indeed not working at least for me) - but more on retroactive crediting of miles. So I had originally flights booked with Swiss, which they cancelled my flights and left me more or less stranded in ZRH, so Swiss rebooked me on KLM.
I did enter my FB number into the booking - but as expected due to mix of alliances, that number must have dropped down/lost in the system. I tried to claim manually this with KLM/FB, and just received a message that since I was on a rebooked flight from Swiss my retrocredit is not eligible. I find this very strange as usually this should also be eligible - KLM is still receiving $$ from Swiss on a revenue ticket and class.
Or is there a change in policy?
Cheers!
Not entirely related to the tool not working (it is indeed not working at least for me) - but more on retroactive crediting of miles. So I had originally flights booked with Swiss, which they cancelled my flights and left me more or less stranded in ZRH, so Swiss rebooked me on KLM.
I did enter my FB number into the booking - but as expected due to mix of alliances, that number must have dropped down/lost in the system. I tried to claim manually this with KLM/FB, and just received a message that since I was on a rebooked flight from Swiss my retrocredit is not eligible. I find this very strange as usually this should also be eligible - KLM is still receiving $$ from Swiss on a revenue ticket and class.
Or is there a change in policy?
Cheers!
Jul 13, 2021, 6:06 am
#52
Join Date: Feb 2004
Location: Netherlands
Posts: 4,289
Called the helpline today - but strangely still not connected to FB but to what I believe was just some agent (KLM?). Tried to get clarity on this and I was referred to the T&C specifically " In the event of a transfer onto an alternative flight due to unforeseen circumstances the Member will gain XP and earn Miles for the flight the Member originally purchased, not for the route flown."
Therefore I was told to submit my request with my KLM boarding pass back to the LH group for the miles credit. Seems that they are interpreting the above that no matter who did the rebooking, as long as you are rebooked, you have to go back to your original provider to get the credit.
I just gave up and submitted my claim to Delta SM.
Therefore I was told to submit my request with my KLM boarding pass back to the LH group for the miles credit. Seems that they are interpreting the above that no matter who did the rebooking, as long as you are rebooked, you have to go back to your original provider to get the credit.
I just gave up and submitted my claim to Delta SM.
Aug 10, 2021, 4:17 am
#53
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 554
Is the online "Claim miles" function still not working? I have a couple of DL flights where I was unable to enter my FB number during check in and now when trying to retro-claim the miles all I get is "The given passenger was not found".
Any ideas what to try next? Is calling the only option?
Any ideas what to try next? Is calling the only option?
Aug 11, 2021, 2:11 am
#54
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,130
Is the online "Claim miles" function still not working? I have a couple of DL flights where I was unable to enter my FB number during check in and now when trying to retro-claim the miles all I get is "The given passenger was not found".
Any ideas what to try next? Is calling the only option?
Any ideas what to try next? Is calling the only option?
Aug 11, 2021, 3:33 pm
#55
Join Date: Jun 2020
Programs: FlyingBlue
Posts: 2,427
Is the online "Claim miles" function still not working? I have a couple of DL flights where I was unable to enter my FB number during check in and now when trying to retro-claim the miles all I get is "The given passenger was not found".
Any ideas what to try next? Is calling the only option?
Any ideas what to try next? Is calling the only option?
The website didn’t work, chat agents were useless. The solution was to call (a few times) the FB line. At some point one of the agents fixed it quickly.
Aug 27, 2021, 5:53 am
#56
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 554
Is the online "Claim miles" function still not working? I have a couple of DL flights where I was unable to enter my FB number during check in and now when trying to retro-claim the miles all I get is "The given passenger was not found".
Any ideas what to try next? Is calling the only option?
Any ideas what to try next? Is calling the only option?
