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Thread: Claiming missing FB miles - currently impossible
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Old Aug 27, 2021, 5:53 am
  #56  
haapalainen
 
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 558
Originally Posted by haapalainen
Is the online "Claim miles" function still not working? I have a couple of DL flights where I was unable to enter my FB number during check in and now when trying to retro-claim the miles all I get is "The given passenger was not found".

Any ideas what to try next? Is calling the only option?
To update on this, I ended up sending an email through the FyingBlue website specifying I have problems claiming missing miles and uploaded photos of the boarding passes. The miles were added to my account in about a week's time.
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