Claiming missing FB miles - currently impossible

Old Jul 8, 18, 11:39 pm
  #31  
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Join Date: Sep 2011
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Originally Posted by edwinw View Post
Tried claiming via Facebook today, got the response that it is currently not possible to use social media to claim.miles.

Alternative they provide is the web form, but only in urgent cases (going to another level or almost 6 months passed).

Everybody else simply has to wait?
That's the stock response from them.

Make a claim through the Flying Blue site.
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Old Jul 9, 18, 9:55 am
  #32  
 
Join Date: Nov 2008
Location: Johannesburg, South Africa
Programs: Mucci, FB Gold, Skywards, MK Kestrel Flyer, BA Gold, M&M FF, UU Capricorne, ACCOR Gold
Posts: 676
The online claim machine seems to be working again. I just managed to retro-claim 3 flights for my wife in the twinkling of an electronic eye...
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Old Jul 10, 18, 7:54 am
  #33  
 
Join Date: Dec 2010
Location: New York
Posts: 393
I just submitted a claim online for a flight from June 30 and it went through as soon as I clicked.
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Old Jul 10, 18, 8:50 am
  #34  
 
Join Date: Mar 2018
Location: Netherlands
Programs: FB Platinum
Posts: 113
Originally Posted by flyphilrun View Post
The online claim machine seems to be working again. I just managed to retro-claim 3 flights for my wife in the twinkling of an electronic eye...
Did you claim for a KL flight? Or doesn't it work for partners like Garuda anyways?
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Old Jul 10, 18, 8:48 pm
  #35  
 
Join Date: Jun 2018
Programs: Flying Blue
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I just tried to claim using the online form and my ticket number. This is all I get:

"GOED NIEUWS!

Dit heb je gespaard:


MILES"

No miles or XP added.
I have tried the form, after which I got an e-mail three weeks ago (nothing since then).
I have tried FB messenger where they keep saying they don't know when it will be fixed.

It's been 3.5 months and the XP from the flight that I'm missing would get me to gold, so I'm getting a liiiittle bit annoyed.
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Old Jul 11, 18, 7:20 am
  #36  
 
Join Date: Nov 2008
Location: Johannesburg, South Africa
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Originally Posted by Boturham View Post
Did you claim for a KL flight? Or doesn't it work for partners like Garuda anyways?
All AF flights. 3 flights.
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Old Jul 11, 18, 8:51 am
  #37  
 
Join Date: Mar 2018
Location: Netherlands
Programs: FB Platinum
Posts: 113
Originally Posted by flyphilrun View Post
All AF flights. 3 flights.
Just tried for Garuda, still got the same message that its not possible to claim miles right now. I don't understand why they don't tell you that before you fill in the form.
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Old Jul 12, 18, 11:39 am
  #38  
 
Join Date: Apr 2017
Location: DFW / NUE
Programs: Flying Blue Gold
Posts: 120
Did not want to open a new thread for this short clarification: received 3,000 FB miles tagged as "Customer Service" from the beginning of July. I have not even spoken to FB customer service recently.

The only thing I could think of is my claim with Delta due to a delay from a few weeks ago, but I am expecting cash according to EU261 there and certainly not a measly 3,000 miles.

Does anyone have an idea what this line "Customer Service" could refer to?
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Old Jul 13, 18, 6:23 am
  #39  
 
Join Date: Jun 2017
Programs: Flying Blue
Posts: 1
The Flying Blue page did not work for me so I went direct to Air France Facebook page and messaged them.

Sent them the pictures of the boarding passes and brief message on the flight segments.

Miles and XP were credited the next day.
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Old Aug 1, 18, 6:31 am
  #40  
 
Join Date: Sep 2009
Location: BRS
Posts: 336
I had a mixed itinerary way back in May, that I was finally able to claim for in June. The missing KL legs posted pretty soon after that, but nothing from the (SkyTeam) partner leg, so I posted another claim.

Today it finally came in, along with the KL legs for a second time, so I'm 10XP up on the deal (I only tried to claim for the partner leg).

Bizarrely, the mileage for the KL legs that I was reimbursed today is ~50% higher than the mileage I was reimbursed in June. They are the same legs.
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Old Sep 28, 18, 3:57 am
  #41  
 
Join Date: Jan 2008
Posts: 15
Getting credited for miles is still a huge struggle. I haven't been properly credited for at least half the flights I've taken since April, and the Claim Missing Miles function on the website doesn't work (it either says "cannot find this reservation" or "unknown technical error." I've had to use Twitter & email to request credit for flights, the response on these requests is very slow and requires numerous followups to get action.
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Old Sep 28, 18, 4:08 am
  #42  
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Join Date: Sep 2011
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Originally Posted by voyageuse53 View Post
Getting credited for miles is still a huge struggle. I haven't been properly credited for at least half the flights I've taken since April, and the Claim Missing Miles function on the website doesn't work (it either says "cannot find this reservation" or "unknown technical error." I've had to use Twitter & email to request credit for flights, the response on these requests is very slow and requires numerous followups to get action.
They're a complete mess. Half of mine still aren't getting credited but I'm now finding that a message via the FB site sorts it out quickly.

A lot of people who don't keep a close eye on these things are going to lose out.
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Old Sep 30, 18, 1:07 am
  #43  
 
Join Date: Dec 2015
Posts: 101
My flight from AMS to CDG got cancelled so I would my my connecting flight to CAI. This was a FB award ticket. I got rebooked to Aeroflot via SVO. Should I be able to claim xp and miles for the rebooking?
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Old Sep 30, 18, 2:19 am
  #44  
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Originally Posted by maarten22 View Post
My flight from AMS to CDG got cancelled so I would my my connecting flight to CAI. This was a FB award ticket. I got rebooked to Aeroflot via SVO. Should I be able to claim xp and miles for the rebooking?
No, as this is an award ticket, unless if there is a technical glitch due to the rebooking class with the other Skyteam carrier (which can happen).
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Old Sep 30, 18, 2:55 am
  #45  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 6,362
Check your bookin details to see if you have been rebooked into an earning class. If yes, first wait to see if they are credited automatically. If that doesnt work you can try the missing-miles function on the website.

Just be aware that officially you dont have rights to these miles. Not even if your original flight was a paid one: You only have right to the originally booked itinerary. So the SVO legs would never be included officially.
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