nicolas75

More than 3 months after the launch of the program, the Quality Observer panel has already more than 5,500 registered members, having done more than 2,500 observations.

Through this program, the objective of AIR FRANCE KLM is to analyze and render a realistic vision of the quality of the services delivered on 254 destinations/more than 500 individual flights, on both economy class and business class.

All the destinations can be observed each week, altogether representing more than 26,000 observations per year. The surveys have so far covered about 75% of all of the airports served by AIR FRANCE and KLM in the world.

orbitmic

Any information on how many invites were sent? One of the key figures we use to evaluate the quality of any sample is the response rate (as a proportion of responses compared to the number of invitations to answer) so this would be key to understanding the validity of the programme.

Gajan

I have received the following message from the Quality Observer Team with the request to share it on Flyertalk:

It would appear that AF/KLM is keeping an eye on this thread so please feel free to post any comments should you require so after receiving the above information.

Best, Gajan

orbitmic

Good that they checked and good that they reacted. I would like to think that our AF friends were as shocked by what they read as we were. Let us hope they clarify with their sub-contractor and get an amendment to the T&C volunteers have to sign up to.

ok986

I posted the same question to KLM on their FB page and reply was:
This all refers to KLM collecting data. But the data for AF/KLM is collected by LumiMobile. I asked AF/KLM whether they are planning to update the T&C to specifically exclude the possibility of collecting the above-mentioned data - which hasn't been done yet.

In other words, AF/KLM may not collect the data, but by using the app, one gives LumiMobile the permission to collect it...

mtdd

I just got an invite, and before consulting these illustrious pages, I registered.

But then the quality fell apart: when I clicked on the button to get an SMS with the app download code, I waited. And I waited and waited for them to send me the SMS. I waited for that SMS for three days, before emailing them to say I hadn't received it.

So I got a fairly speedy reply, full of apologies, and stating they had re-set the system and would I care to click on the link below. Which I did. And found myself going through the lost password rigmarole, and once again I clicked on "send SMS". And then I waited, and I waited.

So I wrote to them again. And again they put me through the lost password dance. So I wrote to them and said:

"You don't appear to be able to comprehend. I HAVEN'T LOST MY PASSWORD. YOU ARE NOT SENDING ME THE SMS! Without the SMS I cannot be a quality observer, and in fact you don't want me to be one, because your systems suck...."

So I got another speedy reply: "Dear Mr Mtdd, We are so sorry, we have reset the system, and perhaps you would follow the link below to re-set your password."

And then I strolled over to FT to read about those nefarious T&Cs. Lucky escape, it seems. Thanks to your incompetence, AF.

accidental_tourist

Many of the T&Cs appear to be in conflict with the EU data protection law. And hiring an outside IT firm does not absolve AF's responsibility under the EU directives.
Some class action opportunity for some law firms?

FB06

Does anyone know how long it takes for the miles to post. I did a survey for a flight on 21 Dec and still haven't got the miles posted.

wuzziduzziman

I've seen pretty much everything in between 10 days and 7 weeks for the 500 miles to post...

stimpy

I've been asked many times to give my observations, but only for very short flights. Like I am asked to do this nearly every time I fly between LYS and AMS. On such a flight there isn't really anything to report or complain about. I think the only serious complaints I've had were about priority boarding and since then I have to say that priority boarding has worked very well each time I take these flights.

But I have also suggested that this app should remind us about 30 minutes before the flight instead of a day before. I'm generally quite busy before flights and often completely forget to run the app and give my comments. But since in my case it is mostly a waste of time I don't give it much thought.

fly_to_iran

According to the quality observer website, which is not particularly easy to find, it takes 8 weeks to post the miles.

https://qualityobserver.tns-community.com/authorize

macubu

I just read that and went to my phone and deleted the app. I did act as quality observer on a recent AF trip, but Jesus: to know that they (might) collect all that data is shocking. No way. (And for what, then?)

nicolas75

May I suggest then to delete all your Google, gmail, YouTube accounts/apps then?

macubu

Oh, right! Doing that right now...

(But seriously: one thing is the tracking that those services do, but what was in those terms go far beyond the usual, no?)

triplecheeseburger

I didn't sign up to this service thanks to you guys. I'm really sorry AF/KL!