Programme update: Roll over of Level Miles above level threshold for Elite members
Jun 13, 2012, 12:45 pm
#91
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
Look again. It's "Select Period" or "Sélectionner la période" above "Last Month"/"Mois derniere" (see image)
Jun 13, 2012, 3:51 pm
#92
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,564
How silly of me; I thought that select period was just the title and that the choices were "last month" or last "year". Thank you VERY much for your patient help. Very useful.
Jun 14, 2012, 8:07 am
#93
Join Date: Oct 2011
Programs: FB Platinum for Life
Posts: 1,019
The FB 'Mileage Summary' page seems to have been updated, and now includes:
However, for both myself (FB Plat) and Mrs KQ321 (FB Gold), the carry over amounts from 2011 are shown as 0 (although I am fairly sure we should both have a carry over), and the carry over for 2013 for Mrs KQ321 is also 0 (although she has already passed the Gold threshold).
Does anyone else have a carry over amount showing correctly? Or should I assume that the 0s are just an IT glitch which will be sorted out in due course?
Incidentally, although the (1) note is explained, I can't see the (2) note explained anywhere...
- Card Number:
- Membership Level:
- Award Miles Balance:
- Level Miles Balance(1):
- Qualiflying Flights(2):
- (1) incl. Level Miles carried over from 2011:
- Current Level Miles to carry over to 2013:
However, for both myself (FB Plat) and Mrs KQ321 (FB Gold), the carry over amounts from 2011 are shown as 0 (although I am fairly sure we should both have a carry over), and the carry over for 2013 for Mrs KQ321 is also 0 (although she has already passed the Gold threshold).
Does anyone else have a carry over amount showing correctly? Or should I assume that the 0s are just an IT glitch which will be sorted out in due course?
Incidentally, although the (1) note is explained, I can't see the (2) note explained anywhere...
Jun 14, 2012, 8:21 am
#95
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
Don't worry, they have put the nice placeholders in, but they haven't populated them with the correct data yet.
Wonder if they will eventually penalise those who fail to make the thresholds by introducing a "rollunder"?
Wonder if they will eventually penalise those who fail to make the thresholds by introducing a "rollunder"?
Jun 15, 2012, 2:41 am
#96
Join Date: Jun 2012
Programs: Flying Blue
Posts: 3
Same thing for me, a nice 0, in Bold and Orange colored, in that new field where I expected to see around 10.000 
With the end of status miles with Amex I'm looking forward getting those, even flying each week within France at "Abonné" rate I can only pretend after 41 return flights to Gold Status !
With the end of status miles with Amex I'm looking forward getting those, even flying each week within France at "Abonné" rate I can only pretend after 41 return flights to Gold Status !
Jun 15, 2012, 3:57 am
#97
Join Date: Nov 2008
Location: American in Scotland (Local hero kind of guy)
Programs: KLM-Flying Blue Gold
Posts: 85
AAARRRGGGHHH! Got my roll over miles today from 2011. Total level miles 0! although I finished 2011 with 54000 level miles(40,000 for gold) should of had 14,000 rolled over. Not sure who I can contact to get this fixed.
Hughdal
Hughdal
Jun 15, 2012, 4:01 am
#98
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
They haven't been rolled over yet.
All they've done is introduced the new design with the placeholders for the miles for when they do get around to rolling them over.
Admittedly, it would have been better if they'd chosen to display something like "coming soon" instead of just 0.
Jun 15, 2012, 4:02 am
#99
Join Date: Apr 2010
Location: Seoul, Korea
Programs: Flying Blue, Mileage Plus
Posts: 65
Maybe their IT budgets are squeezed and they are using the production environment for testing purposes as well. I trust that they will fix the numbers sooner or later, but rolling out website updates that show wrong data is not professional.
Jun 15, 2012, 4:05 am
#100
Join Date: Jun 2006
Location: NUE
Programs: Flying Blue Silver, TK Miles&Smiles Elite
Posts: 280
In the meantime as a proactive measure you might want to follow the steps described above by irishguy28 to save a copy of your 2011 miles balance...
Jun 18, 2012, 10:18 am
#103
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
It has been red/orange from the very moment this was added - see NickoSnow's post (including screen grab) in this thread
Regardless of any possible colour change, I don't think this signals any "movement in the right direction" - only non-zero numbers (or explanatory text) replacing the 0 would count as that sort of movement, in my book!
