Air France back in Newark
#18




Join Date: Apr 2005
Programs: Eurostar Carte Etoile, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 8,903
For departures they may. Also to use the DL Lounge. Not unheard of that in the US planes arrive at one terminal (with CBP) and then get towed to another for departure. Look at Chicago for instance (all international arrivals in T5, but AA and UA and LH dpart from other terminals). Or some flights at SFO (Alaska Airlines from/to Mexico). Etc.
#19




Join Date: Oct 2014
Posts: 131
For departures they may. Also to use the DL Lounge. Not unheard of that in the US planes arrive at one terminal (with CBP) and then get towed to another for departure. Look at Chicago for instance (all international arrivals in T5, but AA and UA and LH dpart from other terminals). Or some flights at SFO (Alaska Airlines from/to Mexico). Etc.
#20




Join Date: Jul 2004
Location: NYC
Programs: DL DM, DL MM
Posts: 4,423
Everything in Terminal B is closed....even the Art & Lounge club. Does AF even staff a check-in desk or is that shared?
#21
Original Poster



Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 362
He confirmed to me that there is no lounge option until further notice, but that eligible passengers would receive a voucher of $35 that can be used in any Terminal B shops/restaurants (pre and post security).
I was traveling with my husband and two boys (3yo and 4yo). Check-in was handled by third party staff but supervised by a local AF personnel (Cheffe d'Escale). We were given 4x vouchers of $35 each, totaling $135, so we thought we would have a decent meal at one of the two restaurants post-security (we were advised to go post-security to have the TSA experience behind us).
My AF commercial agent arranged for a personal escorting by an airport agent (I am not Ulti like Goldorak but I can tell you that it felt awesome!), and past TSA controls, we decided to have dinner at the Belgian Beers restaurant.
Big mistake.... Terminal B, just like any other restaurants in the U.S. suffers from staff shortage. There was only one woman who was overwhelmed to take care of everything in the dining room. She was very rude and said there was no space for us, despite us showing there was a table left empty after a client left, but she said no way she was going to clear and clean the table.
Our AF escorting agenr pleaded, but to no avail. We walked to the other restaurant, equally understaffed with one waiter and a waiting lane of 40min!
We finally decided to use our vouchers at the minimart, where there was only 1 cashier agent and we had to wait 25min in line to pay for our packs of chips and beverages... Didn't even use the full value of our vouchers. I kept the kids vouchers as a memorabilia in their flight log book.
We were famished when we boarded, and fortunately we were flying J and the meal was awesome.
I escalated the issue to my AF commercial agent because this was a real problem to have a proper Lounge experience nor a proper dining offering in the Terminal as an alternative due to staffing shortage issue.
He said they were taking it seriously and would look into this. My advice for travelers on the EWR-departing flight is to come as close as possible to departure, and if need to dine, do it before the security. Once past security, you will be trapped in a crowded terminal (the Frenchbee flight is departing around the same time) with understaffed commerces.
#22




Join Date: Apr 2005
Programs: Eurostar Carte Etoile, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 8,903
Not everything. The Lufthansa Lounge is open (the Business, Senator and First Class sections). And there is another lounge (I think SAS?) which is also open. Not sure why other parts of the terminal arent.
#23


Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 3,235
How bad things must be to feel that the DL Club is an improvement but reading the above post they really are!
Not everything. The Lufthansa Lounge is open (the Business, Senator and First Class sections). And there is another lounge (I think SAS?) which is also open. Not sure why other parts of the terminal arent.
Not everything. The Lufthansa Lounge is open (the Business, Senator and First Class sections). And there is another lounge (I think SAS?) which is also open. Not sure why other parts of the terminal arent.
#24




Join Date: Apr 2005
Programs: Eurostar Carte Etoile, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 8,903
#25




Join Date: Jul 2004
Location: NYC
Programs: DL DM, DL MM
Posts: 4,423
#27




Join Date: Feb 2013
Posts: 181
I am flying on the midnight flight out of EWR in a few weeks. I actually thought that I had booked out of JFK and only accidentally realized my mistake. This is pretty lousy because of both the lounge situation and the fact that AF flies the 777-200 out of EWR. If they give a $35 voucher to us, I doubt that places will even be open to visit. This is pretty terrible and AF should have resolved this by now.
#28
Original Poster



Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 362
And the time reverts to a departure at 5:00pm out of EWR (actually 6:00pm for the first couple of days while the U.S. has switched to winter times before Europe).
#29




Join Date: Oct 2019
Programs: Flying Blue, Hilton Honors, Amtrak Guest Rewards
Posts: 3,593
#30




Join Date: Jul 2004
Location: NYC
Programs: DL DM, DL MM
Posts: 4,423

