Problems with WebSite
Aug 13, 2009 | 9:17 am
#1
Original Poster
Join Date: Jun 2009
Location: On the Road
Programs: Air Canada Aeroplan, Delta SkyMiles, Southwest Rapid Rewards
Posts: 486
Problems with WebSite
Tried to pull out a reservation that was on hold..got the message that "cannot be accessed...flight itinerary being modified..." ; so, since I was changing dates anyway, attempted to make a new reservation (YUL-GRU)...when I went to purchase, kept getting "fare has increased" -- and not by a tiny amount, but by about $300.
I called a travel agent and got the originally quoted fare from the website that was shown as wide open in Sabre...so well worth their service fee, as the alternative would have been to call and wait on hold for Web Support and jump through hoops trying to explain the situation.
My time is worth more than the service fee....does anyone know what the problems were in both instances on the web?
I called a travel agent and got the originally quoted fare from the website that was shown as wide open in Sabre...so well worth their service fee, as the alternative would have been to call and wait on hold for Web Support and jump through hoops trying to explain the situation.
My time is worth more than the service fee....does anyone know what the problems were in both instances on the web?
Aug 13, 2009 | 9:41 am
#3
Original Poster
Join Date: Jun 2009
Location: On the Road
Programs: Air Canada Aeroplan, Delta SkyMiles, Southwest Rapid Rewards
Posts: 486
Hours
Indeed, I am a consultant, LOL!
The fare difference was $300...I got the lower fare (by $300) with the travel agent whose service fee was $100 (OPC/GST/QST included, so I get some of that back as an ITC)....so my hour "cost" me about $90, not $300, and, in any case, it's a tax deductible business expense.
The fare difference was $300...I got the lower fare (by $300) with the travel agent whose service fee was $100 (OPC/GST/QST included, so I get some of that back as an ITC)....so my hour "cost" me about $90, not $300, and, in any case, it's a tax deductible business expense.
Aug 13, 2009 | 3:28 pm
#6
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,859
The website is always full of flaws and errors.
The current Exec Class seat sale isn't bookable online for a lot of routes. Maybe because it has been loaded as a mandatory roundtrip fare with a Saturday night stay and within NA the website only looks at oneway fares.
Works great on the GDS and via 3rd party sites... but ac.com doesn't price it out and the sale ends today. YUL-LGA on SABRE is $940.00, AC.com $2670.00.
And they still promise that their lowest fares are always available online?
Why Lise Fournel still has a job I will never understand.
The current Exec Class seat sale isn't bookable online for a lot of routes. Maybe because it has been loaded as a mandatory roundtrip fare with a Saturday night stay and within NA the website only looks at oneway fares.
Works great on the GDS and via 3rd party sites... but ac.com doesn't price it out and the sale ends today. YUL-LGA on SABRE is $940.00, AC.com $2670.00.
And they still promise that their lowest fares are always available online?
Why Lise Fournel still has a job I will never understand.