Shocking service in YEG
Apr 16, 2008, 11:48 am
#16
Join Date: Dec 2003
Location: Toronto, Ontario, Canada
Posts: 3,393
As a rule, it might be a good idea for people on this or other forums where you post to always give a date and flight number when you have something to complain about. If there are specifics attached to the situation, it is more likely that the AC lurkers will make note of these situations because they can figure out which employees were involved. Without a date, flight number and gate number if it is an airport matter, a post here is just venting and won't change a thing. With specifics that make the matter traceable, action may be taken, if not on your specific complaint, then on an accumulation of events involving particular situations or personnel.
Apr 16, 2008, 1:07 pm
#18
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,952
or perhaps it's shame on the OP for wanting to board the flight he was confirmed on? I think not.
Apr 16, 2008, 1:11 pm
#19
Original Poster
Join Date: Jan 2001
Location: SYD
Posts: 2,437
I agree, the flight was on April the 13th YEG-YVR Flight number AC 8291.
The Milton comment came when i noticed that only 39 of the 50 had checked in, I asked if i could be confirmed and someone else be put on the list, she said she could not do that, i then asked if she could call the route controller in montreal.
Thats when it came, its was not an argument, its was a calm discussion.
I was asking questions about how i remembered it working.
As for checking in the day before, i tried this but could not get a seat assignment then, the cabin showed full, I didn't think anything was wrong.
The Milton comment came when i noticed that only 39 of the 50 had checked in, I asked if i could be confirmed and someone else be put on the list, she said she could not do that, i then asked if she could call the route controller in montreal.
Thats when it came, its was not an argument, its was a calm discussion.
I was asking questions about how i remembered it working.
As for checking in the day before, i tried this but could not get a seat assignment then, the cabin showed full, I didn't think anything was wrong.
Apr 16, 2008, 1:47 pm
#20
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,466
Apr 16, 2008, 2:43 pm
#21
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
I agree, the flight was on April the 13th YEG-YVR Flight number AC 8291.
The Milton comment came when i noticed that only 39 of the 50 had checked in, I asked if i could be confirmed and someone else be put on the list, she said she could not do that, i then asked if she could call the route controller in montreal.
Thats when it came, its was not an argument, its was a calm discussion.
I was asking questions about how i remembered it working.
As for checking in the day before, i tried this but could not get a seat assignment then, the cabin showed full, I didn't think anything was wrong.
The Milton comment came when i noticed that only 39 of the 50 had checked in, I asked if i could be confirmed and someone else be put on the list, she said she could not do that, i then asked if she could call the route controller in montreal.
Thats when it came, its was not an argument, its was a calm discussion.
I was asking questions about how i remembered it working.
As for checking in the day before, i tried this but could not get a seat assignment then, the cabin showed full, I didn't think anything was wrong.
Apr 16, 2008, 2:58 pm
#22
Join Date: Mar 2008
Posts: 468
that could be it....
no one likes the quality of the job they are doing questioned...even if it was subpar.
While I have not hidden that I don't think what happened to you is such an odd thing, I do believe the way in which the gate agent presented herself is an issue. But like someone else said...it takes two to tango and clearly you tango'd.
no one likes the quality of the job they are doing questioned...even if it was subpar.
While I have not hidden that I don't think what happened to you is such an odd thing, I do believe the way in which the gate agent presented herself is an issue. But like someone else said...it takes two to tango and clearly you tango'd.
Apr 16, 2008, 5:20 pm
#24
Join Date: Dec 2006
Location: Closer to YTZ
Programs: Fairmont Platinum | AC Gate Lice Status | VIPorter
Posts: 2,554
No wonder she dislikes Milton.
I'll sure he and Brewer will be really receptive to your concern (as he counts his millions).
The Globe and Mail reports in its Wednesday edition that Montie Brewer, Air Canada's president and chief executive officer, collected $8.19-million in compensation last year, bolstered by stock option gains in the airline's parent company. The Globe's Brent Jang writes that Mr. Brewer's 2007 remuneration included a $606,000 salary and $690,543 bonus from Air Canada, and $6.86-million in ACE Aviation Holdings Inc. option gains. The information was disclosed in the airline's proxy circular released Tuesday. His pay packet totalled $2.29-million in 2006, when he had $832,572 in ACE option gains. Air Canada chief operating officer Robert Reid's pay package last year totalled $3.76-million, including $3.16-million in ACE option gains
I'll sure he and Brewer will be really receptive to your concern (as he counts his millions).
The Globe and Mail reports in its Wednesday edition that Montie Brewer, Air Canada's president and chief executive officer, collected $8.19-million in compensation last year, bolstered by stock option gains in the airline's parent company. The Globe's Brent Jang writes that Mr. Brewer's 2007 remuneration included a $606,000 salary and $690,543 bonus from Air Canada, and $6.86-million in ACE Aviation Holdings Inc. option gains. The information was disclosed in the airline's proxy circular released Tuesday. His pay packet totalled $2.29-million in 2006, when he had $832,572 in ACE option gains. Air Canada chief operating officer Robert Reid's pay package last year totalled $3.76-million, including $3.16-million in ACE option gains
Apr 16, 2008, 10:14 pm
#27
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Well if AC was forced to pay up to $800 for bumping passengers which is currently being introduced in US, I'm sure they would change their current "business model".
US Dept. Of Transportation yesterday unveiled initiatives it promised would "strengthen passenger protections, improve consumer choice and reduce congestion," including doubling the maximum compensation owed to passengers bumped from oversold flights and its intention to auction off slots at New York LaGuardia.
Under the new rule effective next month, passengers bumped involuntarily will be owed a maximum of $400 if they are rescheduled on a flight that will arrive at their destination within 2 hr. domestically or 4 hr. internationally or up to $800 if they are not. Payments will depend on the ticket price and length of delay and will be in addition to the value of the ticket. The rule will be extended to aircraft seating 30 or more, having previously been restricted to those seating 60 or more.
http://atwonline.com/news/story.html?storyID=12433
US Dept. Of Transportation yesterday unveiled initiatives it promised would "strengthen passenger protections, improve consumer choice and reduce congestion," including doubling the maximum compensation owed to passengers bumped from oversold flights and its intention to auction off slots at New York LaGuardia.
Under the new rule effective next month, passengers bumped involuntarily will be owed a maximum of $400 if they are rescheduled on a flight that will arrive at their destination within 2 hr. domestically or 4 hr. internationally or up to $800 if they are not. Payments will depend on the ticket price and length of delay and will be in addition to the value of the ticket. The rule will be extended to aircraft seating 30 or more, having previously been restricted to those seating 60 or more.
http://atwonline.com/news/story.html?storyID=12433
Last edited by imverge; Apr 16, 2008 at 10:17 pm Reason: link
Apr 16, 2008, 10:14 pm
#28
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,252
I was leaving YEG last night for YVR.
I had purchased the ticket some time ago and had notice that if you wanted to select a seat you had to pay another $17 each way, as the flight is short and the plane CRJ as they say "you can't polish a turd" so i did not bother, i would just get what ever seat they gave.
Checked in, and shock horror, the flight is oversold and i am on the bump list, why me, because i did not buy the seat selection.
I had the supervisor in and she said " buying a ticket does not get you a seat, selecting the seat and paying 17 bucks does".
I explained that i had another flight the following day in paid J to NRT, and needed to be back this night, she did not care and said, " you know why don't you call robert milton and ask him".
I was getting to the end of my rope by now and left before it got ugly, i went to westjet and brought a OW ticket to YVR fully refundable for 30mins later.
Went back to the AC gate to see 9 yes 9 dead heads boarding the flight !!!!.
......s i thought.....10 mins later I got a boarding pass, called WJ got the refund sort and boarded.
Well thats me done with AC, bunch of tossers.
I know i'm gonna get blasted but hell, I paid for a ticket i wanted to be on before crew, the check lass and the supervisor would have known the DH were on the flight at the time I checked in.
why put me through all the stress and BS to get a seat.
more choice then ever now to fly and everyone is picking up they game, open skies i welcome.
I had purchased the ticket some time ago and had notice that if you wanted to select a seat you had to pay another $17 each way, as the flight is short and the plane CRJ as they say "you can't polish a turd" so i did not bother, i would just get what ever seat they gave.
Checked in, and shock horror, the flight is oversold and i am on the bump list, why me, because i did not buy the seat selection.
I had the supervisor in and she said " buying a ticket does not get you a seat, selecting the seat and paying 17 bucks does".
I explained that i had another flight the following day in paid J to NRT, and needed to be back this night, she did not care and said, " you know why don't you call robert milton and ask him".
I was getting to the end of my rope by now and left before it got ugly, i went to westjet and brought a OW ticket to YVR fully refundable for 30mins later.
Went back to the AC gate to see 9 yes 9 dead heads boarding the flight !!!!.
......s i thought.....10 mins later I got a boarding pass, called WJ got the refund sort and boarded.
Well thats me done with AC, bunch of tossers.
I know i'm gonna get blasted but hell, I paid for a ticket i wanted to be on before crew, the check lass and the supervisor would have known the DH were on the flight at the time I checked in.
why put me through all the stress and BS to get a seat.
more choice then ever now to fly and everyone is picking up they game, open skies i welcome.
By your melodrama about how hard done by you were by being assigned a STBY boarding pass, it sounds to me that you were stressing yourself out.
Apr 17, 2008, 1:34 am
#29
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,952
I don't understand your point. The OP was CONFIRMED on the flight.
You can have a seat assignment and not be confirmed. In fact, you can have a seat assignment without being ticketed.
The part that the airline assumes responsibility is after they've confirmed you, not given you a seat.
Many, many, many airlines do not offer advance seat assignments at all in economy. Some don't offer advance assignments in any cabin.
If AC wants to make all Tango fares standby, that's a different story. Until then, they've CONFIRMED him.
You can have a seat assignment and not be confirmed. In fact, you can have a seat assignment without being ticketed.
The part that the airline assumes responsibility is after they've confirmed you, not given you a seat.
Many, many, many airlines do not offer advance seat assignments at all in economy. Some don't offer advance assignments in any cabin.
If AC wants to make all Tango fares standby, that's a different story. Until then, they've CONFIRMED him.
Apr 17, 2008, 4:51 am
#30
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,074
Did a quick check to see flight prices in full J YEG/NAR via YVR in May(8 day stay) approx.9877.00 all in.
Looked at YVR/NAR on same dates and costs were approx.9850.00 al in.
IMO,for $27.00 a full J ex YEG would be less than adding a Tango fare on and would allow a stopover in YVR.
Just my way of looking at it,or am I missing something.
Looked at YVR/NAR on same dates and costs were approx.9850.00 al in.
IMO,for $27.00 a full J ex YEG would be less than adding a Tango fare on and would allow a stopover in YVR.
Just my way of looking at it,or am I missing something.