Pass Problems
Apr 8, 2007 | 1:18 pm
#1
Original Poster
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Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
Pass Problems
Just a note to people if you use your "pass product" and upgrade in advance... more than 24 hrs using a cert. you cannot change your booking online.
First you call web support, then they transfer you to "pass products" then pass products, transfers you to AC reservations. Oh the wonderful world of AC IT........
First you call web support, then they transfer you to "pass products" then pass products, transfers you to AC reservations. Oh the wonderful world of AC IT........
Apr 8, 2007 | 8:09 pm
#4
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
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Apr 8, 2007 | 8:22 pm
#6
Join Date: Feb 2005
Posts: 7,170
Apr 8, 2007 | 9:02 pm
#7
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Programs: AA,ACSE,BA,NW.Priority club,Starwood
Posts: 167
The more expensive fare is done on UA because there were lousy planes on AC routes until recently when XM planes and now the 777 started to show up on long haul runs.
Apr 9, 2007 | 11:57 am
#8
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Location: Toronto YYZ UA-1K 1MM,QFgold
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Posts: 14,283
Apr 9, 2007 | 12:20 pm
#9
Join Date: Apr 2006
Location: Vancouver, Canada
Programs: AC-Elite; AA
Posts: 47
I have done the "cancel cert upgrade/substitute pass upgrade" procedure half a dozen times through AC reservations without incident. They seem to be getting more used to it as time goes on. I'd just call back and try for another agent. It is certainly too bad that it can't be done online.
Apr 9, 2007 | 12:28 pm
#10
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Apr 9, 2007 | 4:23 pm
#11
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
If one has the telephone reservations agent do anything to a particular itinerary of a flight pass, one can not do anything further on-line.
For example, I have requested cross-referencing our (ie 3 people) bookings - I could not upgrade on-line. If I wanted a special meal (after the upgrade has been done) - no luck either. I can go on and on.
For example, I have requested cross-referencing our (ie 3 people) bookings - I could not upgrade on-line. If I wanted a special meal (after the upgrade has been done) - no luck either. I can go on and on.
Apr 10, 2007 | 1:33 am
#12
Join Date: Dec 2000
Location: Toronto, Canada
Programs: AC*SE; AC 2MM; Marriott Platinum Elite
Posts: 621
I have done the "cancel cert upgrade/substitute pass upgrade" procedure half a dozen times through AC reservations without incident. They seem to be getting more used to it as time goes on. I'd just call back and try for another agent. It is certainly too bad that it can't be done online.
When I made the switch, the SE agent did not remove the 'COLLECT CERT' (or similar) notation on the file. Had a major problem with grouchy check-in agent who had absolutely no clue about 'cancel cert upgrade / substitute pass upgrade' situation. All she saw was that I had a 'J' seat, booking class was 'M' and the instruction to collect a certificate.
Major confusion. She refused to issue me a boarding card without a certificate. I had to call a concierge to sort it all out.
Apr 10, 2007 | 2:09 am
#13
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Join Date: Feb 2007
Programs: AA,ACSE,BA,NW.Priority club,Starwood
Posts: 167
Have done this quite a few times as well without incident ... until yesterday.
When I made the switch, the SE agent did not remove the 'COLLECT CERT' (or similar) notation on the file. Had a major problem with grouchy check-in agent who had absolutely no clue about 'cancel cert upgrade / substitute pass upgrade' situation. All she saw was that I had a 'J' seat, booking class was 'M' and the instruction to collect a certificate.
Major confusion. She refused to issue me a boarding card without a certificate. I had to call a concierge to sort it all out.
When I made the switch, the SE agent did not remove the 'COLLECT CERT' (or similar) notation on the file. Had a major problem with grouchy check-in agent who had absolutely no clue about 'cancel cert upgrade / substitute pass upgrade' situation. All she saw was that I had a 'J' seat, booking class was 'M' and the instruction to collect a certificate.
Major confusion. She refused to issue me a boarding card without a certificate. I had to call a concierge to sort it all out.
Apr 10, 2007 | 3:45 pm
#14
Join Date: Oct 2006
Location: Ottawa
Programs: AirCanada SuperElite, Avis, Marriott Silver, Starwood Gold
Posts: 7
My first post (after being a very impressed lurker) so sorry if it sounds ignorant or should be in another thread ;-).
I'm traveling on a North America Flight Pass from LAS to YOW in a week and got afternoon routing through YYZ. I would prefer to go via YVR on early morning flight with husband but it's sold out.
Anyone have experience standing by with Flight Pass? I've used them quite a bit but never tried to stand by. Thanks!
I'm traveling on a North America Flight Pass from LAS to YOW in a week and got afternoon routing through YYZ. I would prefer to go via YVR on early morning flight with husband but it's sold out.
Anyone have experience standing by with Flight Pass? I've used them quite a bit but never tried to stand by. Thanks!
Apr 10, 2007 | 4:45 pm
#15
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Programs: AA,ACSE,BA,NW.Priority club,Starwood
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My first post (after being a very impressed lurker) so sorry if it sounds ignorant or should be in another thread ;-).
I'm traveling on a North America Flight Pass from LAS to YOW in a week and got afternoon routing through YYZ. I would prefer to go via YVR on early morning flight with husband but it's sold out.
Anyone have experience standing by with Flight Pass? I've used them quite a bit but never tried to stand by. Thanks!
I'm traveling on a North America Flight Pass from LAS to YOW in a week and got afternoon routing through YYZ. I would prefer to go via YVR on early morning flight with husband but it's sold out.
Anyone have experience standing by with Flight Pass? I've used them quite a bit but never tried to stand by. Thanks!
The mechanics are that you must keep your original flight and present your BP to the agent and ask them to change flights for you at the gate.
ON a T+ pass its much more difficult if not impossible to do that same manouvre.