Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
If one has the telephone reservations agent do anything to a particular itinerary of a flight pass, one can not do anything further on-line.
For example, I have requested cross-referencing our (ie 3 people) bookings - I could not upgrade on-line. If I wanted a special meal (after the upgrade has been done) - no luck either. I can go on and on.