aircanada.com/aeroplan.com - Experiences/Complaints/Issues
#4801
Join Date: Nov 2014
Posts: 28
I had assumed the booking wasn't completed cause the error message "Flight Redemption Failure" popped up and it said to try again
#4802
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've received that occasionally as well. Sometimes I have to call in and it gets resolved over the phone, or it just magically gets booked after some wait. They've all occurred on more "complex" itins, if you will.
#4803
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Also, at a certain point in the booking process, it holds the seats. So if you back out after that, or it fails, the seats will be "gone" for maybe 30 minutes before they're released.
This is specifically to prevent a situation where someone else can book the seats while you're typing in your name and credit card number.
This is specifically to prevent a situation where someone else can book the seats while you're typing in your name and credit card number.
#4805
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
I have never seen this one before. My spouse and I have a TPAC multi-segment flight upcoming, two legs on AC and the last one on a codeshare. I used the AC iOS app to online check-in and it only offered me email or airport printing of boarding passes, no option for electronic boarding pass. I chose email.
The email that I received states:
We've got boarding passes for all segments of the flight, so I've become curious why an electronic boarding pass isn't being offered. I double-checked, this isn't a case of the dreaded SSSS.
Ideas?
The email that I received states:
Electronic boarding pass is not offered for your flight. Click the link below to access the PRINTABLE VERSION of your boarding pass.
* PLEASE NOTE: The print version of your boarding pass MUST be printed and cannot be displayed on a mobile device. You can also print your boarding pass at an airport kiosk (where available) or by visiting an airport agent.
* PLEASE NOTE: The print version of your boarding pass MUST be printed and cannot be displayed on a mobile device. You can also print your boarding pass at an airport kiosk (where available) or by visiting an airport agent.
Ideas?
#4806
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I have never seen this one before. My spouse and I have a TPAC multi-segment flight upcoming, two legs on AC and the last one on a codeshare. I used the AC iOS app to online check-in and it only offered me email or airport printing of boarding passes, no option for electronic boarding pass. I chose email.
The email that I received states:
We've got boarding passes for all segments of the flight, so I've become curious why an electronic boarding pass isn't being offered. I double-checked, this isn't a case of the dreaded SSSS.
Ideas?
The email that I received states:
We've got boarding passes for all segments of the flight, so I've become curious why an electronic boarding pass isn't being offered. I double-checked, this isn't a case of the dreaded SSSS.
Ideas?
I have no idea where you are going or who the partner airline is.
I've posted previously that in the past year or so, I've had this a number times, even when the first sector of a multi-sector TPAC trip is on AC. There is the issue of docs check and once the passports are verified and agent clicks ok, the digital BP becomes available. So to repeat, on my AC-LH, print at airport only was available until the FRA FCL concierge did the docs check and the digital became available. AC-UA-NZ, AC was print only, and UA was not available within the OLCI window, but once I arrived in SFO, UA Polaris lounge agent did docs check and digital became available for both UA and NZ. When I got to AKL, the NZ lounge agent did the docs check and then the NZ digital BP became available. On the return, the SQ was the first sector, so digital was fine, but could not get UA until I arrived in AKL and they did dis check and so the game goes. Had the same situation with an AC-LX trip and an AC-CX-OZ-AC where AC digital BP not available at all, but both the CX and OZ were. I've spoken to different AC concierges, different agents at UA, NZ, CA, LH and LX. Some claim it's docs check, some claim it's airline issues, some claim it's DHS. Lots of different answers.
Also, as mentioned previously, sometimes, the app doesn't even let me check in but when I do it via the browser, I can check in and sometimes also get the link to the digital BP. YMMV and have a great trip.
#4807
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
I've posted previously that in the past year or so, I've had this a number times, even when the first sector of a multi-sector TPAC trip is on AC. There is the issue of docs check and once the passports are verified and agent clicks ok, the digital BP becomes available.
#4808
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Vietnam (Hanoi) and OZ (Asiana).
Thanks, I hadn't thought of the document check part, although I'm not sure why a digital boarding pass is different than a paper version. The barcode/QR code is all that is actually read as you pass through security checkpoints and the gate agent.
Thanks, I hadn't thought of the document check part, although I'm not sure why a digital boarding pass is different than a paper version. The barcode/QR code is all that is actually read as you pass through security checkpoints and the gate agent.
#4809
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Confirmed that it was a document check requirement. Still don’t understand why that necessitated a paper boarding pass.
#4810
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
#4811
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
Flying AC out of DEL for example the iOS app will happily give you an electronic boarding pass but it is useless since DEL seems to still have a need to stamp your paper BP a bunch of times (passport control, security, etc.). Amusingly if you get an eUp at the gate they make you keep your original BP for the stamps; last time the concierge wrote my J seat in pen on top of my PY BP.
#4812
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
That was my first thought too, since there are still places where this is needed.
Flying AC out of DEL for example the iOS app will happily give you an electronic boarding pass but it is useless since DEL seems to still have a need to stamp your paper BP a bunch of times (passport control, security, etc.). Amusingly if you get an eUp at the gate they make you keep your original BP for the stamps; last time the concierge wrote my J seat in pen on top of my PY BP.
Flying AC out of DEL for example the iOS app will happily give you an electronic boarding pass but it is useless since DEL seems to still have a need to stamp your paper BP a bunch of times (passport control, security, etc.). Amusingly if you get an eUp at the gate they make you keep your original BP for the stamps; last time the concierge wrote my J seat in pen on top of my PY BP.
But in the context of this thread, it's much more likely to be some kind of bug. I've certainly been denied an eBP, but after offloading myself, clearing APIS, and checking back in, it would happily give me one.
#4813
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
DEL in 2019 on the other hand will happily bounce you back to the check-in desk if you get to the front of the customs line and show them an electronic boarding pass.
#4814
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
YYZ TB has allowed an electronic boarding pass for some time, at least YYZ DOM - TB connections with Global Entry anyway. I have been using electronic boarding passes from the iOS app for many years, US CBP stamps haven't been required since I can't remember when.
DEL in 2019 on the other hand will happily bounce you back to the check-in desk if you get to the front of the customs line and show them an electronic boarding pass.
DEL in 2019 on the other hand will happily bounce you back to the check-in desk if you get to the front of the customs line and show them an electronic boarding pass.