Originally Posted by
YYC traveler
I have never seen this one before. My spouse and I have a TPAC multi-segment flight upcoming, two legs on AC and the last one on a codeshare. I used the AC iOS app to online check-in and it only offered me email or airport printing of boarding passes, no option for electronic boarding pass. I chose email.
The email that I received states:
We've got boarding passes for all segments of the flight, so I've become curious why an electronic boarding pass isn't being offered. I double-checked, this isn't a case of the dreaded SSSS.
Ideas?
@
YYC traveler
I have no idea where you are going or who the partner airline is.
I've posted previously that in the past year or so, I've had this a number times, even when the first sector of a multi-sector TPAC trip is on AC. There is the issue of docs check and once the passports are verified and agent clicks ok, the digital BP becomes available. So to repeat, on my AC-LH, print at airport only was available until the FRA FCL concierge did the docs check and the digital became available. AC-UA-NZ, AC was print only, and UA was not available within the OLCI window, but once I arrived in SFO, UA Polaris lounge agent did docs check and digital became available for both UA and NZ. When I got to AKL, the NZ lounge agent did the docs check and then the NZ digital BP became available. On the return, the SQ was the first sector, so digital was fine, but could not get UA until I arrived in AKL and they did dis check and so the game goes. Had the same situation with an AC-LX trip and an AC-CX-OZ-AC where AC digital BP not available at all, but both the CX and OZ were. I've spoken to different AC concierges, different agents at UA, NZ, CA, LH and LX. Some claim it's docs check, some claim it's airline issues, some claim it's DHS. Lots of different answers.
Also, as mentioned previously, sometimes, the app doesn't even let me check in but when I do it via the browser, I can check in and sometimes also get the link to the digital BP. YMMV and have a great trip.