aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jun 27, 2020, 12:11 pm
#5641
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I get that whenever I click too much. Like if I search 5 times in one minute. It goes away after a while.
Jun 28, 2020, 10:55 am
#5642
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Any one else having issues with getting a boarding pass from Air Canada either by way of printing , SMS or email from the desk top
had to go to the app to get a boarding pass had same issue a week ago
had to go to the app to get a boarding pass had same issue a week ago
Jun 30, 2020, 4:20 pm
#5643
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Just updating the issue I reported in post 5639.
I called AMEX about points being rejected by Aeroplan on my MR points transfer. They said yes, aware of the issue and IT is working on with Aeroplan. She mentioned there have been a number of calls about this in the past few days. No ETA for the fix yet, but either they will move the points over to AE or reinstate them when they figure out the fix.
For anyone wanting to transfer points right now, I would just do the smallest transfer you can do and see if it works before moving tens or hundreds of thousands.
I called AMEX about points being rejected by Aeroplan on my MR points transfer. They said yes, aware of the issue and IT is working on with Aeroplan. She mentioned there have been a number of calls about this in the past few days. No ETA for the fix yet, but either they will move the points over to AE or reinstate them when they figure out the fix.
For anyone wanting to transfer points right now, I would just do the smallest transfer you can do and see if it works before moving tens or hundreds of thousands.
Jun 30, 2020, 4:58 pm
#5644
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
I booked an Aeroplan ticket. I got the booking email right away, immediately followed by a cancellation email. The booking was not cancelled.
@philelite just had the same experience.
Seems like they really don't want us to fly
@philelite just had the same experience.
Seems like they really don't want us to fly
Jun 30, 2020, 5:36 pm
#5645
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I haven't been getting the cancellation email in the past week or so when I book tickets.
Jun 30, 2020, 5:42 pm
#5646
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Trying to book a flight with an immediate turn on the same aircraft on the Aeroplan website right now, and it won't let me. Any way to get that done online? I'd like to book this from a (non-SE) family member's account, so booking online then using the SE free change option may not work.
Jun 30, 2020, 6:09 pm
#5647
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Trying to book a flight with an immediate turn on the same aircraft on the Aeroplan website right now, and it won't let me. Any way to get that done online? I'd like to book this from a (non-SE) family member's account, so booking online then using the SE free change option may not work.
Jul 8, 2020, 12:10 pm
#5648
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
A picture is worth a thousand words... and this has about a thousand more than it should 
Last edited by canadiancow; Jul 8, 2020 at 12:19 pm Reason: typo
Jul 8, 2020, 12:13 pm
#5649
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I guess that's what you get for using IE.
Jul 9, 2020, 9:36 am
#5650
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Aeroplan this morning
The server has encountered an internal problem and cannot complete your request. Please try again later
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Jul 10, 2020, 10:41 pm
#5651
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Link from Aeroplan to Points.com broken at the moment? I tried logging in and got:
Account error
We are not able to locate an account with the information provided. Please try again.
Jul 14, 2020, 5:33 pm
#5652
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I had an alert on the mobile app 15 minutes ago about a sched change on an upcoming TATL reward flight in J. Since it's one that already got moved by me and I was waiting on some I space to open up on one of the legs, I figured I'd check on Aeroplan and lo and behold, there's now space for us up front.
All of this was prompted by the AC app, inventory checked on Aeroplan and confirmed with one short phone call with the wonderful Patricia. And all before either the Cow Tool or EF sent me a flight change or seat alert.
This is good news sure, but I'm actually feeling like this is some kind of massive win. Kinda pathetic really. I gotta get out more ....
All of this was prompted by the AC app, inventory checked on Aeroplan and confirmed with one short phone call with the wonderful Patricia. And all before either the Cow Tool or EF sent me a flight change or seat alert.
This is good news sure, but I'm actually feeling like this is some kind of massive win. Kinda pathetic really. I gotta get out more ....
Jul 14, 2020, 5:44 pm
#5653
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
The AC website now isn't showing me my original flights on a number of bookings that have changed. I don't know why, since it was doing that a while ago. So now I guess I have to to dig out the booking confirmation e-mails to figure out what has changed 
Jul 14, 2020, 6:06 pm
#5654
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I had an alert on the mobile app 15 minutes ago about a sched change on an upcoming TATL reward flight in J. Since it's one that already got moved by me and I was waiting on some I space to open up on one of the legs, I figured I'd check on Aeroplan and lo and behold, there's now space for us up front.
All of this was prompted by the AC app, inventory checked on Aeroplan and confirmed with one short phone call with the wonderful Patricia. And all before either the Cow Tool or EF sent me a flight change or seat alert.
This is good news sure, but I'm actually feeling like this is some kind of massive win. Kinda pathetic really. I gotta get out more ....
All of this was prompted by the AC app, inventory checked on Aeroplan and confirmed with one short phone call with the wonderful Patricia. And all before either the Cow Tool or EF sent me a flight change or seat alert.
This is good news sure, but I'm actually feeling like this is some kind of massive win. Kinda pathetic really. I gotta get out more ....
Jul 14, 2020, 8:38 pm
#5655
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232