aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Aug 21, 2018, 10:12 am
#4351
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Did it specifically give you an error message with the Aeroplan call centre phone number? What were you trying to book?
Aug 21, 2018, 10:27 am
#4352
Join Date: Aug 2018
Posts: 3
Hi I try to book ANA flight from Japan to China; it showed like there is the last step to get your travel awards, please call the aeroplan center and prepare you credit cards ready..
Aug 21, 2018, 10:39 am
#4353
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've had this happen to me booking intra-Europe rewards, but it was never stated as an "error", but I never really tried figuring out whether it was. When I called in, there wasn't any issue with having it paid for and issued (I can't remember if the call centre booking fee was waived though).
Aug 21, 2018, 11:22 am
#4354
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Just call in to have the tickets issued and to pay for the taxes.
Aug 21, 2018, 8:09 pm
#4355
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
Absolute trash experience again last night booking on AC.COM via mobile site
I actually tried to see if it was possible - it wasnt as it seems VISA doesnt even work on mobile ....
Completely unusable on S8 Plus Chrome
They give the guy who run eCommerce loyalty also? RIP
I actually tried to see if it was possible - it wasnt as it seems VISA doesnt even work on mobile ....
Completely unusable on S8 Plus Chrome
They give the guy who run eCommerce loyalty also? RIP
Last edited by Jumper Jack; Aug 21, 2018 at 8:16 pm
Aug 21, 2018, 8:20 pm
#4356
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
Me: Logs into Jack SR 's account to complete the purchase(SE)
AC: Would you like to buy access to MLL? Only $XX.XX
https://centreforaviation.com/analys...-growth-388740
AC: Would you like to buy access to MLL? Only $XX.XX
https://centreforaviation.com/analys...-growth-388740
Aug 22, 2018, 3:06 am
#4357
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Absolute trash experience again last night booking on AC.COM via mobile site
I actually tried to see if it was possible - it wasnt as it seems VISA doesnt even work on mobile ....
Completely unusable on S8 Plus Chrome
They give the guy who run eCommerce loyalty also? RIP
I actually tried to see if it was possible - it wasnt as it seems VISA doesnt even work on mobile ....
Completely unusable on S8 Plus Chrome
They give the guy who run eCommerce loyalty also? RIP
I'm pretty sure the current iteration of the website launched before Mark was VP of anything at AC.
Aug 23, 2018, 4:12 am
#4358
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
THERE'S ONLY ONE MORE STEP TO COMPLETE YOUR FLIGHT RESERVATIONS!
Please contact the Aeroplan Contact Centre within the next 24 hours to complete your booking.
Please be sure to have your credit card ready when you call, along with your booking reference number.
Booking Reference Number: ******
Aeroplan Contact Centre: 1-844-459-7857
Hours of Operation: From 7:00 ET to 23:00 ET
Please call the Aeroplan Contact Centre before Thu, Aug 23 2018 22:55
Please contact the Aeroplan Contact Centre within the next 24 hours to complete your booking.
Please be sure to have your credit card ready when you call, along with your booking reference number.
Booking Reference Number: ******
Aeroplan Contact Centre: 1-844-459-7857
Hours of Operation: From 7:00 ET to 23:00 ET
Please call the Aeroplan Contact Centre before Thu, Aug 23 2018 22:55
Aug 23, 2018, 6:22 am
#4359
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
It would be a good question to ask AP. But I don’t see you getting a response included phrases like scheduled downtime and for the reliability of our website. etc.
Aug 23, 2018, 7:02 am
#4360
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
That’s a great question. I assume it didn’t ticket until you paid, so you would not currently be flying and would have to fight to get points back.
It would be a good question to ask AP. But I don’t see you getting a response included phrases like scheduled downtime and for the reliability of our website. etc.
This was amusing, as there was a delay, so LX's system reacommodated us to a different flight while we were on hold with Aeroplan. Ended up flying LH with LX YQ
But we didn't get it ticketed until about T-75 from the original departure. So that could have been bad.
Aug 23, 2018, 8:13 pm
#4361
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
If I am the owner of sth, I certainly would not allow something almost unusable for nearly two years in to my tenure, even if its a byproduct of the person who owned it before me.
Last edited by Jumper Jack; Aug 23, 2018 at 8:49 pm
Aug 23, 2018, 8:48 pm
#4362
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Two years is a long enough time to make significant improvements to the website performance.
When I am the owner of sth, I certainly would allow something almost unusable for nearly two years in to my tenure, even if its a byproduct of the person who owned it before me.
When I am the owner of sth, I certainly would allow something almost unusable for nearly two years in to my tenure, even if its a byproduct of the person who owned it before me.
The sites need rewriting. From scratch.
Aug 23, 2018, 8:55 pm
#4363
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
EX: Entering name, phone number on mobile when completing purchasing was bruising, like the phone was literally choking
Aug 23, 2018, 9:08 pm
#4364
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
There are probably specific areas they could target.
Aug 23, 2018, 9:42 pm
#4365
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
You cant possibly tell me the text fields are as a result of technical debt from ancient code and patches. Yes sure I only kind of know HTML but the back-end mess should not have made it one sec lag for every letter I enter into the field. I cant remember the last time i used a mobile site this bad