aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jan 25, 2006, 7:30 am
#16
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
I just successfully logged into my account.
Jan 25, 2006, 7:41 am
#17
Join Date: Nov 2005
Location: YYZ
Programs: AC SE100K, 2MM
Posts: 69
Originally Posted by airbus320
I just successfully logged into my account.
Jan 25, 2006, 7:45 am
#18
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
Originally Posted by airbus320
I just successfully logged into my account.
However before changing/modifying my password, I could not access the account.
Jan 25, 2006, 7:48 am
#19
Join Date: Nov 2003
Location: YYZ
Posts: 1,683
Only some accounts affected
I have just tried logging in with:
1) A family member's account (P level) -- worked without a problem
2) My account (SE level) -- "An error has occurred while processing your request. Please try again later."
1) A family member's account (P level) -- worked without a problem
2) My account (SE level) -- "An error has occurred while processing your request. Please try again later."
Jan 25, 2006, 7:59 am
#20
Join Date: Nov 2003
Location: YYZ
Posts: 1,683
Going through the previously mentioned "back door" produces the following error right on the first page where one would normally define the itinerary:
We are currently experiencing technical difficulties. Please try again later. If the problem persists, please take note of the error message/number and contact our Technical Support Desk. (4002 - 10002)
Jan 25, 2006, 8:25 am
#21
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Dia Amb
Posts: 3,444
Mine is still broken.
Jan 26, 2006, 10:26 am
#22
Join Date: Mar 2005
Location: YYJ/DXB/OGG
Programs: EK-Skywards Gold / Delta Gold Medallion/E50K 1MM
Posts: 753
I have been able to use the "Work Around" Thanks to those who posted it, you were much more help than AC Tech support. Which is a very sad statement.
Jan 26, 2006, 12:39 pm
#23
Join Date: Dec 2002
Location: YYZ
Programs: AC E75K 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,953
This is preposterous! Days have gone by, and I still cannot get into my account without using the workaround. I have tried on multiple computers. I have no weird browser setup. Just IE on a Windows 2000 machine.
If so many of us can't get in, what % of AC's other population can't get in? Didn't WS have some problem like this last year that materially affected their bookings?
Argh.
Simon
If so many of us can't get in, what % of AC's other population can't get in? Didn't WS have some problem like this last year that materially affected their bookings?
Argh.
Simon
Jan 26, 2006, 3:19 pm
#24
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Dia Amb
Posts: 3,444
Montreal tech support just called me and apparently I'm not the only one with this problem.
She said 'lots' of people were affected. The back-door is the temporary work-around. They're working on it. They'll call when it's fixed.
She said 'lots' of people were affected. The back-door is the temporary work-around. They're working on it. They'll call when it's fixed.
Jan 26, 2006, 6:25 pm
#25
Join Date: Nov 2003
Location: YYZ
Posts: 1,683
Yup, the back door approach works for me now... but it sure is a pain. Let's hope AC fixes this one quickly.
Jan 26, 2006, 6:33 pm
#26
Join Date: Oct 2005
Location: YOW
Programs: AC:E, SPG:PLAT, FPC:Premier, HH:G
Posts: 92
Originally Posted by blue2002
Yup, the back door approach works for me now... but it sure is a pain. Let's hope AC fixes this one quickly.
Jan 26, 2006, 10:24 pm
#27
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,284
Can't they get anything correct, including the data that is displayed??
When you do a NA (in my case, domestic) booking and you hover over the "Latitude Plus" hotspot on the "Select Flights" page and a tooltiptext popdown displays the following:
Latitude Plus
The changes and refund flexibility of Latitude, plus more:
• 125% Aeroplan Status Miles
• 1 Aeroplan Mile per $1 CAD spent online
• Priority check-in/baggage handling
• Complimentary access to Maple Leaf Lounges in Canada
• Upgrades to Executive Class with eligible certificates
When you actually click on the hotspot, you get the famous (or infamous) "Low fares, 5 clear options" page. On there it correctly shows Latitude Plus gaining 100% status miles.
Great way to confuse newbies and Air Canada agents.
This was for a YYZ YVR flight selection.
When you do a NA (in my case, domestic) booking and you hover over the "Latitude Plus" hotspot on the "Select Flights" page and a tooltiptext popdown displays the following:
Latitude Plus
The changes and refund flexibility of Latitude, plus more:
• 125% Aeroplan Status Miles
• 1 Aeroplan Mile per $1 CAD spent online
• Priority check-in/baggage handling
• Complimentary access to Maple Leaf Lounges in Canada
• Upgrades to Executive Class with eligible certificates
When you actually click on the hotspot, you get the famous (or infamous) "Low fares, 5 clear options" page. On there it correctly shows Latitude Plus gaining 100% status miles.
Great way to confuse newbies and Air Canada agents.
This was for a YYZ YVR flight selection.
Jan 27, 2006, 10:17 am
#28
Join Date: Mar 2005
Location: Ottawa, ON
Programs: AC*SE100K, AC*MM, Marriott Platinum Elite
Posts: 286
Still can't login today... "An error has occurred while processing your request. Please try again later." Aaargh.
Jan 27, 2006, 3:56 pm
#29
Join Date: Jan 2004
Location: Ottawa
Programs: AC*SE, AA PLT, UA 2P
Posts: 501
Me too. I'm trying to use my flight-pass and there is no back door.
I don't have time to have a nice lady from India walk me thru my web browser config again.
How long will this travesty continue?
AC needs to post official notice of recognition of a problem and a schedule for resolution ASAP.
This is very amateurish behavior for a 21st century business!
I don't have time to have a nice lady from India walk me thru my web browser config again.
How long will this travesty continue?
AC needs to post official notice of recognition of a problem and a schedule for resolution ASAP.
This is very amateurish behavior for a 21st century business!
Jan 27, 2006, 4:28 pm
#30
Join Date: Jan 2004
Location: YOW
Programs: AC down to Orange lol, Marriott Silver?
Posts: 3,217
The Indian Tech support is fairly useless until you get to supervisor level and the useless natuare almost lost AC business in Dec..
Fortunately, I do not take no for an answer and finally get connected with tech support in Montreal 2-3 hours later...
I have been told by an AC reservation rep that if there were problems (non-flight pass) you can ask Indian technical support to put you through to Canadian reservations...
Fortunately, I do not take no for an answer and finally get connected with tech support in Montreal 2-3 hours later...
I have been told by an AC reservation rep that if there were problems (non-flight pass) you can ask Indian technical support to put you through to Canadian reservations...
Last edited by Snoopyo; Jan 27, 2006 at 4:37 pm