Priority order for upgrades?
Feb 20, 2006 | 12:31 pm
#31
Join Date: Sep 2002
Location: Ontario
Programs: AC SE MM, AA
Posts: 166
Web-checking and request for upgrade.
If the waitlist for an upgrade does not clear prior to the flght and I will check in on the web, is there "box" to request an upgrade using certificates. I checked in before using the web-checkin, but don't recall seeing any selection for upgrade request.
Candot
Candot
Feb 21, 2006 | 7:45 am
#32
Join Date: Feb 2006
Location: YUL
Programs: Super Elite 100K
Posts: 908
Op-Up from L fare?
Has anyone ever got an op-up from an L fare on a transatlantic flight?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
Feb 21, 2006 | 9:21 am
#33
Join Date: Feb 2005
Posts: 7,170
Originally Posted by IluvSQ
Based on my experience, NO.
On one flight AC015, when there was an equipment change resulting in a loss
of J seats, my wife was on a Y fare with upgrade confirmed months before.
At check-in, they told us her upgrade was revoked because she did not
have status, even through she was my companion, and would only guarantee
a J class seat if we paid the fare differential to J.
That led to a long argument with concierge as to what a "confirmed upgrade"
at time of booking meant, and eventually she got it; but my understanding
of the way they did things was that other members with status would
have gotten the UG ahead of her, based on her own status.
On one flight AC015, when there was an equipment change resulting in a loss
of J seats, my wife was on a Y fare with upgrade confirmed months before.
At check-in, they told us her upgrade was revoked because she did not
have status, even through she was my companion, and would only guarantee
a J class seat if we paid the fare differential to J.
That led to a long argument with concierge as to what a "confirmed upgrade"
at time of booking meant, and eventually she got it; but my understanding
of the way they did things was that other members with status would
have gotten the UG ahead of her, based on her own status.
In the case when I was down graded from confirmed upgrade to economy, Customer Solutions later told me (in writing) that all upgrade confirmation is subject to availability. AC has the right to revoke such prior confirmation without compensation. Its unfair for those who do not want to play aerolotto and pay Y or M fare to secure the so called confirmation but the work-around is to avoid the A345 and A330. Go for the 25 J seats B763 first, then the 30 J seats A343 and B763.
Feb 21, 2006 | 7:04 pm
#34
Join Date: Nov 2003
Location: Toronto, ON, Canada
Programs: SPG - Platinum, Hertz - 5 Star
Posts: 2,387
Originally Posted by willflyforfood
Has anyone ever got an op-up from an L fare on a transatlantic flight?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
There a lot os SE's on the transatlantics so they should get first rights on any Op up situation...... but there is theory and there is practice.
DF
Feb 21, 2006 | 7:12 pm
#35
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,338
Originally Posted by Clipper801
I can confirm IluvSQ's scenario based on one personal experience and observation on another (I was flying on a full J thus unaffected) and equipment was switched from an A345 to A343), both within the immediate past seven months.
In the case when I was down graded from confirmed upgrade to economy, Customer Solutions later told me (in writing) that all upgrade confirmation is subject to availability. AC has the right to revoke such prior confirmation without compensation. Its unfair for those who do not want to play aerolotto and pay Y or M fare to secure the so called confirmation but the work-around is to avoid the A345 and A330. Go for the 25 J seats B763 first, then the 30 J seats A343 and B763.
In the case when I was down graded from confirmed upgrade to economy, Customer Solutions later told me (in writing) that all upgrade confirmation is subject to availability. AC has the right to revoke such prior confirmation without compensation. Its unfair for those who do not want to play aerolotto and pay Y or M fare to secure the so called confirmation but the work-around is to avoid the A345 and A330. Go for the 25 J seats B763 first, then the 30 J seats A343 and B763.
Feb 21, 2006 | 7:21 pm
#36
Join Date: Jan 2004
Location: YOW
Programs: AC down to Orange lol, Marriott Silver?
Posts: 3,217
I did get opuped trans-atlantic but not on AC. It was during the Xmas / new year holidays and they were drastically oversold at the back and started upgrading according to status. I think I got 1 op-up from AC without certs and it was YYZ-LGA.
Feb 21, 2006 | 9:07 pm
#37
Join Date: Aug 2002
Location: YYZ
Programs: LH SEN/BA Silver (headed to Blue)/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 6,567
Originally Posted by willflyforfood
Has anyone ever got an op-up from an L fare on a transatlantic flight?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
^ . Haven't received an op-up on AC since, even on domestic. 
Feb 21, 2006 | 10:23 pm
#38
Join Date: Feb 2005
Posts: 7,170
Originally Posted by shore9
still, to take away a confirmed upgrade and give the pax nothing in compensation is complete crap. They should offer J on another AC flight if possible, otherwise they should provide them compensation. If I want to fly in Y on a longhaul flight I will buy an L fare, not a high economy fare. If AC does give downgraded pax nothing, I really hope that those pax never fly AC again, and at least send them a message. I know sometimes that it is out of their control, but it is not the pax fault for faulty aircrafts. I specifically booked YUL - HKG via YVR just to avoid the chance of being downgraded to Y, I even had to fly on a day not to my liking, but its a price you pay to get what you want.
Last edited by Clipper801; Feb 22, 2006 at 6:53 am
Feb 22, 2006 | 4:43 am
#39
Join Date: Feb 2005
Location: UK
Programs: AC*E
Posts: 117
Originally Posted by willflyforfood
Has anyone ever got an op-up from an L fare on a transatlantic flight?
The meal orders were taken by status and I don't think there were many status flyers that day, I was the first to be asked (as an E).
Chris.
Nov 9, 2006 | 8:35 pm
#40
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,984
Originally Posted by willflyforfood
Has anyone ever got an op-up from an L fare on a transatlantic flight?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
I've been bumped up on a Sun Pass flight to Las Vegas (booked at last minute) without a cert, but never to LHR or CDG. Is it even possible for SE or E fliers?
Flying back from LHR this past summer, my son and I were upgraded as per my U/G certs (paid tickets). My wife was flying on points, and thus not eligible for an upgrade. However, the flight was oversold, and she was eventually upgraded from a W [Aeroplan] fare! We were happy that we all got to fly J, but I was amazed that she was upgraded to the last remaining seat in J, ahead of all the paying Y pax...