Priority order for upgrades?
#1
Original Poster




Join Date: Dec 2005
Posts: 55
Priority order for upgrades?
I'm an Aeroplan Elite member trying to use an SSWU for an upcoming transatlantic flight.
When I called AC, they said that they can put me on the waiting list for an upgrade, even though there are still 17 seats left in Executive class.
Now, is the priority determined by the order the passenger made the upgrade request? Or do Super Elites get priority? Does the fare class make any difference (I've got a V class ticket)?
When I called AC, they said that they can put me on the waiting list for an upgrade, even though there are still 17 seats left in Executive class.
Now, is the priority determined by the order the passenger made the upgrade request? Or do Super Elites get priority? Does the fare class make any difference (I've got a V class ticket)?
#2
FlyerTalk Evangelist




Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
SEs have priority over Es even if they are put on the wait list after an E (i.e. between 2 and 4 days). The waitlist will likely be visited by load controlled just prior to the P 2-day window opening, and upgrade inventory could be released. If that occurs, all SEs on the list will clear first, then Es based on when they were put on the list. Any remaining seats would be available for Ps to take when their window opens. If the wait list remains through the P upgrade period, but upgrade inventory is released the day before the flight, the priority will still be SEs, Es and then Ps, all based on when they were put on the list.
However, if the list does not clear prior to flight, on the day of flight it all starts again from scratch. The new waitlist will be based on when elites checked in and asked to be put on the new list. Priority will go to revenue passengers and those holding W space on D award tickets, based on status. Then cert upgrades will go to SEs, based on when they checked in, then Es, then Ps.
BTW what does the back cabin look like. They may not be releasing seats in the front if the flight is overbooked in back, and if that's the case, you might get an opup when you check-in. These too are processed by status, but are generally preprocessed when a flight is overbooked and noshows are not expected. That list is prepared by status, irrespective of when one checks in, as it is all done hours before the flight is to depart.
If you provide more details of route, date, etc. we might be able to provide a better idea of how the flight is likley to clear upgrades.
However, if the list does not clear prior to flight, on the day of flight it all starts again from scratch. The new waitlist will be based on when elites checked in and asked to be put on the new list. Priority will go to revenue passengers and those holding W space on D award tickets, based on status. Then cert upgrades will go to SEs, based on when they checked in, then Es, then Ps.
BTW what does the back cabin look like. They may not be releasing seats in the front if the flight is overbooked in back, and if that's the case, you might get an opup when you check-in. These too are processed by status, but are generally preprocessed when a flight is overbooked and noshows are not expected. That list is prepared by status, irrespective of when one checks in, as it is all done hours before the flight is to depart.
If you provide more details of route, date, etc. we might be able to provide a better idea of how the flight is likley to clear upgrades.
#3


Join Date: Jan 2002
Location: YYZ
Posts: 1,146
Originally Posted by yowflyer
I'm an Aeroplan Elite member trying to use an SSWU for an upcoming transatlantic flight.
When I called AC, they said that they can put me on the waiting list for an upgrade, even though there are still 17 seats left in Executive class.
Now, is the priority determined by the order the passenger made the upgrade request? Or do Super Elites get priority? Does the fare class make any difference (I've got a V class ticket)?
When I called AC, they said that they can put me on the waiting list for an upgrade, even though there are still 17 seats left in Executive class.
Now, is the priority determined by the order the passenger made the upgrade request? Or do Super Elites get priority? Does the fare class make any difference (I've got a V class ticket)?
When I went thru the same questions recently I was told
The waiting list you are on is valid only until the day of the flight. ON the day of the flight a brand new list is created with all SE first and then Elites. Elites are then ordered according to the fare (ie you will be higher then someone with L). In case of a tie in status and fare they are ranked according to time of check in.
As far as I know there is no such rules for the pre-day of flight waiting list but SE do get priority.
#4
Join Date: May 2005
Location: World Nomad
Programs: AC Elite
Posts: 354
If the priority waitlist doesn't clear before the day of the flight, be sure to web-checkin 12 hours out so that you get to the top of the day-of-flight upgrade standby list. Definitely worth staying up late the night before my YYZ-SYD flight.
#7
Join Date: Nov 2003
Location: Toronto, ON, Canada
Programs: SPG - Platinum, Hertz - 5 Star
Posts: 2,387
Originally Posted by yowflyer
Just an update on this flight. I'll be flying on Sunday, January 1. Right now, it seems as though Y class is sold out (or overbooked) and J class has 14 out of 25 seats remaining.
Just keeping my fingers crossed!
Just keeping my fingers crossed!
DF
#11
FlyerTalk Evangelist




Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,219
Economy is not soldout as seats are still being sold. It shows J9 C9 Y1, I think you have a good chance of an UG. I would call the AC reserv( a couple of times) and speak to different agents. I have done this and some are nice enough to tell me my position on the WL.
Last edited by djjaguar64; Dec 30, 2005 at 8:53 am
#12
FlyerTalk Evangelist




Join Date: Feb 2004
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Originally Posted by llbean
When I went thru the same questions recently I was told
The waiting list you are on is valid only until the day of the flight. ON the day of the flight a brand new list is created with all SE first and then Elites. Elites are then ordered according to the fare (ie you will be higher then someone with L). In case of a tie in status and fare they are ranked according to time of check in.
As far as I know there is no such rules for the pre-day of flight waiting list but SE do get priority.
The waiting list you are on is valid only until the day of the flight. ON the day of the flight a brand new list is created with all SE first and then Elites. Elites are then ordered according to the fare (ie you will be higher then someone with L). In case of a tie in status and fare they are ranked according to time of check in.
As far as I know there is no such rules for the pre-day of flight waiting list but SE do get priority.
However, many gate agents do not follow this "suggested" method.
I will post later what happened with the upgrade situation on flight AC141 YYZ YYC this past Monday. I get mad thinking about it, and I KNOW that mtacchi won't be too pleased either.
If you were on this flight and were SE, E, or P and sitting in Y (which was oversold), then I'll tell you that there were non-status op-ups that got your J seat (oh, and before you politically correct members of this forum jump all over me for assuming that I'm assuming -- I suggest holding your opinion before until I after I post the details).
#15
Company Representative - Air Canada




Join Date: May 1999
Location: Canada
Posts: 24,224
Originally Posted by yyznomad
If you were on this flight and were SE, E, or P and sitting in Y (which was oversold), then I'll tell you that there were non-status op-ups that got your J seat (oh, and before you politically correct members of this forum jump all over me for assuming that I'm assuming -- I suggest holding your opinion before until I after I post the details).

