Originally Posted by Clipper801
I can confirm IluvSQ's scenario based on one personal experience and observation on another (I was flying on a full J thus unaffected) and equipment was switched from an A345 to A343), both within the immediate past seven months.
In the case when I was down graded from “confirmed” upgrade to economy, Customer Solutions later told me (in writing) that all upgrade confirmation is subject to availability. AC has the right to revoke such prior confirmation without compensation. It’s unfair for those who do not want to play aerolotto and pay Y or M fare to secure the so called “confirmation” but the work-around is to avoid the A345 and A330. Go for the 25 J seats B763 first, then the 30 J seats A343 and B763.
still, to take away a confirmed upgrade and give the pax nothing in compensation is complete crap. They should offer J on another AC flight if possible, otherwise they should provide them compensation. If I want to fly in Y on a longhaul flight I will buy an L fare, not a high economy fare. If AC does give downgraded pax nothing, I really hope that those pax never fly AC again, and at least send them a message. I know sometimes that it is out of their control, but it is not the pax fault for faulty aircrafts. I specifically booked YUL - HKG via YVR just to avoid the chance of being downgraded to Y, I even had to fly on a day not to my liking, but its a price you pay to get what you want.