OMG, AC/AP has done something right and as much as a crow over all the problems, this time they have done something right and deserve credit for it IMO.

In early August, one of my flights was cancelled and today I received a letter of explanation plus 4,000 points bonus (not status though!) for what is termed "Irregular Operations". The letter also gave me a full explanation as to what happened, OMG, another first. This is what the famed CP used to do when one experienced a cancelation or significant delay.

Bravo AC or is it AP? You have taken a good step here to mend some broken fences!!!! I am impressed. The old AC AP just ignored these incidents.

They've been doing this for well over a year.

Empress, I have not experienced this before dispite many delays but never had a cancellation in the past year. Do tell, what are their criteria for this credit?

Nevertheless, I am pleased with this customer friendly policy and feel credit is deserved for their move.

I was pleasantly surprised a few months ago when I received points as compensation for irops.

I had already received a complimentary upgrade to ensure that I made the next flight and I didn't expect anything more...

Ditto for the points and upgrade(s)

Must of had a note in file as the AC staff acknowledged I had an out bound
problem,and gave me a homebound upgrade for my troubles. ^

I received 5,000 miles and a similar letter over a delayed flight out of Tampa about 18 months ago. It arrived unprompted so its not new. They also sent me a letter and awarded me 5,000 points when I complained about one of their substitutions of a 762 on a YVR-YYZ flight this spring.

I had a seven hour delay at YYZ on a flight to LHR (at one point, I considered returning to YOW to take the late YOW-LHR flight) on July 18, for a three day trip.

AC provided a letter at the gate explaining the reason for the delay (74E had a radar failure; first backup was new 345, but no pilots available; finally loaded onto 763 after it arrived from LAX, was turned around, and crew arrived), and they offered 7500 points (took four weeks for the credit to show up). They also offered a meal voucher, but all the restaurants were closed.

Departed finally at 2:00 a.m. I arrived at 3:00 p.m. instead of 7:30 a.m. - 1 day of 2 in the UK wasted.

No free upgrade (I had already booked one, so they took my coupon) outbound or return.

Overall, I thought AC did a great job of keeping the passengers informed of what was happening, and welcomed the compensation they provided (compared to past performance).