OMG, AC/AP has done something right and as much as a crow over all the problems, this time they have done something right and deserve credit for it IMO.

In early August, one of my flights was cancelled and today I received a letter of explanation plus 4,000 points bonus (not status though!) for what is termed "Irregular Operations". The letter also gave me a full explanation as to what happened, OMG, another first. This is what the famed CP used to do when one experienced a cancelation or significant delay.

Bravo AC or is it AP? You have taken a good step here to mend some broken fences!!!! I am impressed. The old AC AP just ignored these incidents.