Originally Posted by Mikey Mike Mike (Post 37095325)

So we are now leaving at 8pm allegedly!

an update on the app which had been u reliable to date!

a Menzies staff member came to the Fullers bar and restaurant at 7pm shouting that the flight was boarding and we’d be escorted through security. We were taken to the security gates, but not let through by Heathrow Airport staff as our boarding passes have already been scanned at the gates. There now appears to be a stand off between Heathrow and Ac/ Menzies as they are trying to avoid issuing new boarding tickets passes which may be technically difficult as same flight number/ same day. Menzies wanted to walk us through on the existing pass. So we wait hearded in a queue with an aircraft due to leave at 8pm and a crew due to time out soon. Standby for the next act in this comedy!

Originally Posted by cfischer (Post 37095863)

Sounds normal for AC and LHR in particular. We had similar issues last years and a year later we are still waiting for the useless Canadian govt agency to pick up our case.
Stand your ground - keep claiming what you are due.

Originally Posted by flyingcrooked (Post 37096370)

If your flight last year was out of LHR, could you pursue under UK261? I've found AviationADR very useful when dealing with AC on ex UK flights, easy and they don't take any cut.

Originally Posted by Mikey Mike Mike (Post 37095237)

There is not a single AC rep at LHR with 8 or 9 inbound and outbound flights daily. The Menzies staff were good but in the dark!

Originally Posted by eigenvector (Post 37105374)

The YVR YYZ portion of AC 34 was delayed by about 1.5 hours today due to the death of a passenger on the inbound flight from SYD. This was announced by the captain after boarding.

As always, a transparent communication of the delay at the gate rather than silently delaying the flight in 30 minute increments at boarding time would have been appreciated. Surely AC was aware long before the originally scheduled boarding time of 8:15 AM that an on time departure wouldn’t be possible. I think all passengers would understand that completing the necessary formalities with the authorities for this situation takes extra time.

The flight was further delayed due to ATC and still hasn’t left YVR.

Originally Posted by tcuhrc (Post 37107570)

AC 122 today onto its fourth delay (4.5 hours and counting)... does AC really not have the ability to find another widebody at YVR with FIN 735 looking quite kaput thus far? Given that they are claiming this is due to scheduled maintenance, one would think they have an incentive to do so especially close to/after 3 hours...

Originally Posted by Bohemian1 (Post 37107699)

Amazingly, it does appear that it's due to scheduled to scheduled maintenance:


Stuff like this is generally considered within the airlines control and thus eligible for APPR compensation, for what it's worth. Based on the current delay, that's $400 per pax. Still really sucks to take this kind of a delay.

Originally Posted by The Lev (Post 37108435)

WifeLev filed for compensation with AC and got a response that "this flight was cancelled due to crew constraints" and "in accordance with the Air Passenger Protection Regulations a delay caused by crew constraints is outside of our control. ...???

How can not having replacement crews available from your largest base when a crew times out be beyond your control as an airline?

Originally Posted by tracon (Post 37109733)

AC304 Saturday morning.

Unfortunately only a few seconds of the 2+ minute rant is heard here.

https://www.cbc.ca/player/play/video/9.6773957

Originally Posted by Bohemian1 (Post 37110645)

I get the frustration and good on him for letting pax know why the flight was delayed. And even a way for pax to express their frustration. But the editorializing seemed unprofessional on his part.