Contacting Michael Rousseau
Jan 25, 2024, 7:14 am
#46
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
And I get spending hours on the phone trying to get this cleaned up is frustrating, but did you really expect people to respond to your post with the CEO of Air Canada's email address and tell you that was the best way of addressing the problem? Perhaps if you had come here and said "I've had this frustrating experience, does anyone know of any better outcome I could have got from Air Canada on this and if so how to go about getting it?" you might have got less push back in the response. Especially since there are people here who have experienced this before who are hardly white knighting Air Canada but are telling you that:
But we got a (sob) story with a bunch of... less than optimal actions... that dug a hole. And even if the "question" was "what now?", we could have given an easy response: "you are in the best possible place, wait".
There is a lesson here, but it isn't a new one.
Jan 25, 2024, 7:53 am
#47
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
I don't think anyone in the "executive" office would care about such a thing and direct your inquiry to the regular customer service levels to resolve this dispute of such an abusive situation you've encountered. The horror ad tragedy you must have felt....
Jan 25, 2024, 8:37 am
#48
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,734
But seriously, folks, can we agree we’re now beating a dead horse here?
Jan 25, 2024, 8:41 am
#49
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,108
https://health.clevelandclinic.org/w...acter-syndrome
...Main character syndrome is defined by a series of behaviors in which you see yourself as the main character in the story of your life. You are the protagonist and everyone else is often a sidekick or a villain...
...“Having that perspective — that you are the center of the story — naturally changes the way you present yourself to others and how you act in a public setting.”...
...When you embrace main character energy, you tend to highlight or reinforce certain aspects of your personality to benefit your story and your place in other people’s lives...
...In essence, when it comes to main character syndrome, you run the risk of being the hero of your own story or being everyone else’s villain if you’re not careful...
...“Having that perspective — that you are the center of the story — naturally changes the way you present yourself to others and how you act in a public setting.”...
...When you embrace main character energy, you tend to highlight or reinforce certain aspects of your personality to benefit your story and your place in other people’s lives...
...In essence, when it comes to main character syndrome, you run the risk of being the hero of your own story or being everyone else’s villain if you’re not careful...
Jan 25, 2024, 12:01 pm
#50
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779