larrythai

My wife and I took a long business class trip on Air Canada and made it clear we wanted the miles credited to our Turkish Air accounts. Turkish Air explained that there was no record and suggested I call Air Canada. After 90 minutes' wait, I finally got through and explained the matter to a representative who had no idea of what the problem was. After FOUR periods on hold, I got connected to "Ben", the supervisor at the Vancouver branch. He admitted that Air Canada made a mistake despite our checking and double checking, and credited my miles to my AC account and he would request a reversal so that could be credited to the Turkish Air account, but made it clear that this would take four months(!) and even then, the outcome would be in doubt. As to my wife's miles, he told me to try again with Turkish, as the miles are in limbo. I did as he instructed, with no success whatsoever. Does anyone know how to contact the office of jMichael Rousseau, the CEO? I know from past experience that often there is someone in the executive office that cares enough about the reputation of a company to solve an abusive situation.

foothills county flier

If you wanted your miles credited to Turkish Airlines, how did your Aeroplan number get entered on the file? You did enter your Turkish Airlines FF # at time of booking? Also, did you take/use any benefits of Aeroplan?

lcohen999

Abusive situation, that is a little over dramatic ?

YOU clearly put YOUR FF number on the ticket and it was credited as such

It even shows on your BP, AC*G etc . So it should have been clear

Why is it ACs fault?

RZR

Popcron time

Stranger

Make sure you speak French. :-)

Far Siren

This is gonna be fun.

RangerNS

Yeah, OP.

Got to wonder: how did they get your AP number?

Brandinho1

The OP won’t likely ever return after he realizes he is the one who messed this up.

ETHFlyer

Man customer service must be the worst job on the planet. Imagine this. Some guy puts down his own frequent flyer number and then has the audacity to blame you for doing it. "Ben" must have some good hobbies.

rankourabu

The OP wouldnt be the first one here who has tried to credit somewhere else, but somehow the AC number got attached to the booking and/or points credited to Aeroplan.
I would love to know for sure what triggers that in order to make sure to avoid. This post seems to indicate its as innocent as checking in while logged in, or adding the trip to your AC account.
United flight incorrectly credited to partner airline (AC)

At least the OP got a reversal approved, which seems to be impossible with Aeroplan.
I personally know two people who got denied a mileage reversal after it mistakingly got credited to Aeroplan.

Now, about someone caring about the "reputation of a company to solve an abusive situation", the OP is gonna quickly find out that noone does even if he manages to get thru on the 1-800-ROUSSEAU hotline for such abusive situations as this one.

No the OP did not. See the thread above how an AC number magically attaches to one's booking without knowing.
Its AC's fault because their IT is broken

mapleg

Someone wants to contact the CEO to make sure he gets miles flown credited to another airline and not the CEO's.

Pretty sure he will get right on that.

bigdog2

Try sending letter mail.

RatherBeInYOW

That thread is an unpleasant read to say the least.

I've actually had something similar happen with LH where I book an 014 ticket but when checking / selecting seats in with LH I use their app and then my AC FF# gets removed (I don't have an LH FF account so nothing to switch it to). Then I have to add it back with an agent at the airport before the flight. Happened twice last year and I am flying LH on a 014 ticket again next week and I expect it will happen again - the only reason I noticed was because *G / lounge access was not printed on my BP.

So yeah the OP is a bit over the top trying to go to the CEO but there are ways this can get screwed up that are not necessarily the OPs fault.

Nazdoom

FWIW, on my 014 ticket, I put in my SQ # when checking in for the SQ segments via SQ website, which appeared on my SQ BPs, and I put in my UA # when checking in for my later UA->AC segments via the UA site, which appears on both the UA app mobile BPs for the UA and AC segments, but when I entered my PNR and last name into the AC app to get an AC version of the AC BP, it generated a version that has my SQ #. Why does the systems let you have two valid BPs with different FF #s? Why does AC IT pull the SQ # instead of getting the UA # that UA took and clearly saved when UA checked me into the AC segment?

Which is a long, unnecessarily convoluted way of saying numbers can get messed up in the backend and you have to be vigiliant if you care. Don't judge OP for possible tech issues, judge them only for how they handle it.

canadiancow

That's a "United doesn't use Amadeus" issue.

UA can't seem to push a number to AC after initial booking through any reasonable means.