United flight incorrectly credited to partner airline (AC)
May 26, 2023, 1:16 pm
#1
Original Poster
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
United flight incorrectly credited to partner airline (AC)
I recently completed SFO-IAD-YYZ, then returned YYZ-SFO on Air Canada. The full RT booking was a 016 ticket. I received UA flight credit for the outbound SFO-IAD-YYZ, but for some reason, I received AC flight credit for the YYZ-SFO leg. This leg does not show up on my United Activity page. I called AC to cancel the credit, but they said they couldn't help. UA Premier line also said they couldn't help. Is there anything I can do?
May 26, 2023, 1:46 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
More info is needed. Did you enter an AC FQTV at any point in time? Did your AC BP show your UA FQTV#? Usually, once a credit is given to another program it is very difficult to change it. Now, sometimes errors happen and things supposedly get credited to non-existent FQTV programs etc. So it'll really matter and why this happened and yes, UA would need to get AC to reverse the credit to make this happen and unless the error was on their end, they will not do that
Last edited by cfischer; May 26, 2023 at 2:01 pm
May 26, 2023, 1:50 pm
#3
Original Poster
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
More info is needed. Did you enter an AC FQTV at any point in time? Did you AC BP show your UA FQTV#? Usually, once a credit is given to another program it is very difficult to change it. Now, sometimes errors happen and things supposedly get credited to non-existent FQTV programs etc. So it'll really matter and why this happened and yes, UA would need to get AC to reverse the credit to make this happen and unless the error was on their end, they will not do that
May 26, 2023, 1:51 pm
#4
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Did you make any changes to the return flight? Talk to an AC agent? Do you still have the BP for the AC flight?
Before UA can change the credit, AC must cancel the AC credit and they are not generally inclined to do that.
Before UA can change the credit, AC must cancel the AC credit and they are not generally inclined to do that.
May 26, 2023, 1:53 pm
#5
Original Poster
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
No changes to return flight, did not talk to any AC agent. Yes, I still have BP for AC flight (shows 016 ticket).
May 26, 2023, 1:54 pm
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Was the return AC operated of UA? That flight number UA1224 isn;t right
May 26, 2023, 2:02 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
May 26, 2023, 2:04 pm
#8
Original Poster
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
May 26, 2023, 3:12 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
Was the PQP high? Worth it to chase down? Unless you AC to agree to reverse it there is no chance that UA will credit it to MP.
May 26, 2023, 3:16 pm
#10
Original Poster
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
PQP is high enough to get it corrected. Why would logging into AC cause this issue to occur? I've done this dozens of times in the past with no issues.
May 26, 2023, 7:51 pm
#11
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
May 26, 2023, 9:18 pm
#12
Join Date: Dec 2012
Programs: AA Plat Pro
Posts: 909
For whatever reason, your AC frequent flyer number got inserted. Had this happen before although with another alliance. Bought via Delta, but flew KLM.Had accounts for both. Logging in via KLM/FB account to view seats, it changed my ff # to the FB # vs DL #... 3 or 4 calls to DL finally got me SkyMiles after the fact.
May 27, 2023, 10:18 am
#13
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,515
May 27, 2023, 12:33 pm
#14
Original Poster
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
Yes, this looks like this might be the root cause. I did add the booking to AC as this was the only way I was able to make a seat selection for this flight. However, I've done this in the past many times with no issue, so this is unusual. I suppose in the future it is best to not add the booking to any partner page?
May 27, 2023, 8:18 pm
#15
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
For whatever reason, your AC frequent flyer number got inserted. Had this happen before although with another alliance. Bought via Delta, but flew KLM.Had accounts for both. Logging in via KLM/FB account to view seats, it changed my ff # to the FB # vs DL #... 3 or 4 calls to DL finally got me SkyMiles after the fact.
It’s a known issue that if you are logged into an AirFrance Flying Blue account on the app and bring up a reservation you want to credit to Delta, the FB account gets inserted and it becomes VERY difficult to remove. And that’s before even flying.